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Job Title: Virtual Customer Experience Specialist A dynamic role in a fast-paced international environment with a focus on delivering exceptional customer service via multiple communication channels. About the Job: We're seeking two highly skilled professionals to join our property management and real estate rental operations team. As a Virtual Customer Experience Specialist, you will be responsible for ensuring every guest experience meets our standard of excellence. This is a fantastic opportunity to grow in an international environment, leveraging your excellent communication skills and technical abilities to provide top-notch support to our guests. Key Responsibilities: Respond promptly to guest inquiries, emails, and messages across various internal platforms. Maintain accurate documentation of customer interactions for quality control and team follow-up purposes. Collaborate with operational teams to ensure seamless daily operations and fulfill guest requests efficiently. Resolve guest complaints professionally, empathetically, and with sound judgment, de-escalating tense situations as needed. Update and monitor internal systems, CRMs, and property dashboards to optimize efficiency. Craft clear, professional, and empathetic responses to guest messages and emails, adhering to high standards of customer service. Coordinate effectively with cross-functional teams to ensure seamless day-to-day operations and maintain a high level of customer satisfaction. Required Skills & Qualifications: To succeed in this role, you should possess excellent English communication skills, be tech-savvy, and have a passion for delivering outstanding customer service. If you are a team player with strong problem-solving skills and can work effectively in a fast-paced environment, we encourage you to apply. What We Offer: As a member of our team, you will have opportunities to learn, grow, and develop new skills in a dynamic international environment.
