WordPress CMS Technical Support Engineer

Há 7 dias

Brasil Doctus Tecnologia Tempo inteiro

Company Overview

Doctus Tecnologia is a dynamic and innovative company specializing in providing comprehensive web solutions and services. We pride ourselves on creating user-friendly, efficient content management systems (CMS) that empower businesses and organizations to manage their online presence effortlessly.

Job Summary

The CMS Technical Support Engineer plays a pivotal role in providing exceptional technical support, customer service, and guidance to our clients. This role is crucial for diagnosing and troubleshooting technical issues, making configuration and layout adjustments on WordPress websites, and clarifying technical queries. A high degree of autonomy, proactiveness in triaging support tickets, and the ability to prioritize issues based on urgency and communicate effectively with internal teams are essential for success in this position.

Key Responsibilities

  • Customer Service and Relationship Building: Provide exemplary customer service, building and maintaining relationships with clients.
  • Technical Support and Guidance: Provide technical support and guidance to clients via our ticket system, FreshDesk, including the opening, monitoring, and closing of tickets.
  • Issue Diagnosis and Troubleshooting: Analyze and diagnose issues with CMS platforms, particularly WordPress, Drupal, and Kentico, offering solutions and workarounds.
  • Configuration and Layout Adjustments: Assist clients with configuration and layout adjustments on WordPress websites, ensuring optimal functionality and design.
  • Clarification and Technical Guidance: Clarify doubts and provide comprehensive technical guidance to empower clients and enhance their understanding of the CMS.
  • Collaboration and Meetings: Participate in meetings with the client and technical team to discuss issues, progress, and strategies for improvement.
  • Availability: Availability to work according to the Pacific Standard Time zone to align with client and team schedules.

Qualifications

Mandatory

  • English Fluency: Essential for opening tickets and interacting with global teams, requiring excellent communication skills.
  • CMS Knowledge and Experience: Strong knowledge and experience with CMS WordPress, including an advanced understanding of its workings.
  • User Support Experience: Proven experience in user support, demonstrating the ability to effectively address customer needs and issues.
  • Communication and Relationship Skills: Highly communicative with good relationship-building skills, capable of maintaining positive interactions with clients and team members.

Desirable

  • Database Knowledge: Basic knowledge of database management and operations.
  • Drupal and Kentico Experience: Experience with Drupal and Kentico CMS platforms, in addition to WordPress.
  • Familiarity with GIT: Understanding of version control systems, specifically GIT, for tracking changes in source code during software development.
  • Google Analytics: Knowledge of Google Analytics, able to utilize it for website traffic analysis and optimization strategies.

Skills and Experience

  • Analytical and Problem-Solving Skills: Strong ability to analyze technical problems and devise effective solutions.
  • Attention to Detail: Keen attention to detail and a commitment to high-quality support and service.
  • Proactivity: Proactive in identifying, escalating, and resolving issues before they become critical.
  • Time Management and Prioritization: Ability to define and set priorities, managing multiple tasks efficiently under pressure.

  • WordPress CMS Technical Support Engineer

    Há 7 dias

    brasil Doctus Tecnologia Tempo inteiro

    Company Overview Doctus Tecnologia is a dynamic and innovative company specializing in providing comprehensive web solutions and services. We pride ourselves on creating user-friendly, efficient content management systems (CMS) that empower businesses and organizations to manage their online presence effortlessly. Job Summary The CMS Technical Support...

  • Technical Support Engineer

    Há 2 dias

    Brasil Equality Company Tempo inteiro

    We want to meet you! We are Equality, an international and young company, with a high purpose with financial inclusion in Latin America. Join our team as a Technical Support Engineer What are we looking for? Experience in customer service and first and second level tecnical support, knowledge API's (integration libraries), Android / iOS application...

  • Technical Support Engineer

    1 semana atrás

    brasil Sumsub Tempo inteiro

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,000 clients across the...

  • Technical Support Engineer

    1 semana atrás

    Brasil Sumsub Tempo inteiro

    Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,000 clients across...

  • Technical Support Engineer

    2 meses atrás

    Brasil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Support Engineer

    3 semanas atrás

    brasil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Support Engineer

    3 semanas atrás

    Brasil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Marketing Engineer

    4 semanas atrás

    brasil Qencode Tempo inteiro

    At Qencode, we are a close team working together to democratize advanced video technology to developers around the world interested in building video applications and websites. Our fast, flexible and efficient cloud video infrastructure provides a wide range of highly customizable APIs, allowing developers to store, transcode, deliver and play just the way...

  • Technical Marketing Engineer

    4 semanas atrás

    Brasil Qencode Tempo inteiro

    At Qencode, we are a close team working together to democratize advanced video technology to developers around the world interested in building video applications and websites. Our fast, flexible and efficient cloud video infrastructure provides a wide range of highly customizable APIs, allowing developers to store, transcode, deliver and play just the way...

  • Technical Marketing Engineer

    3 semanas atrás

    brasil Qencode Tempo inteiro

    At Qencode, we are a close team working together to democratize advanced video technology to developers around the world interested in building video applications and websites. Our fast, flexible and efficient cloud video infrastructure provides a wide range of highly customizable APIs, allowing developers to store, transcode, deliver and play just the way...

  • Technical Marketing Engineer

    3 semanas atrás

    Brasil Qencode Tempo inteiro

    At Qencode, we are a close team working together to democratize advanced video technology to developers around the world interested in building video applications and websites. Our fast, flexible and efficient cloud video infrastructure provides a wide range of highly customizable APIs, allowing developers to store, transcode, deliver and play just the way...

  • Quality Assurance Engineer

    Há 1 mês

    Brasil Ranger Technical Resources Tempo inteiro

    QA Engineer #2327 Position Summary: This fast-growing SaaS company that offers an easy-to-use remote monitoring and endpoint management software for IT teams is looking to add to their team a QA Engineer. You will collaborate closely with the development and product teams to identify and prioritize hardware and system deficiencies, in order to strive for...

  • Technical Writer

    2 meses atrás

    brasil Telit Cinterion Tempo inteiro

    About Telit Telit ( is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications. FOR CONSIDERATION SEND CVs IN ENGLISH ONLY ...

  • Technical Writer

    2 meses atrás

    Brasil Telit Cinterion Tempo inteiro

    About Telit Telit ( is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications. FOR CONSIDERATION SEND CVs IN ENGLISH ONLY ...

  • Technical Writer

    3 semanas atrás

    Brasil Telit Cinterion Tempo inteiro

    About Telit Telit ( is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications. FOR CONSIDERATION SEND CVs IN ENGLISH ONLY ...

  • Technical Writer

    3 semanas atrás

    brasil Telit Cinterion Tempo inteiro

    About Telit Telit ( is an industry leader with over 20 years of experience in providing wireless solutions. We understand the tremendous role wireless technology plays in today’s business and deliver a suite of products and services that integrates all aspects of wireless networks, devices, and applications. FOR CONSIDERATION SEND CVs IN ENGLISH ONLY ...

  • Technical Support Specialist

    Há 5 dias

    Brasil Mosyle Tempo inteiro

    If you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and in Education. The Technical Support Specialist role is a remote position that offers a great entry door to the...

  • Full Stack Engineer

    2 meses atrás

    Brasil Ranger Technical Resources Tempo inteiro

    Full Stack Engineer Position Summary: Our partner, a growing social media platform looking to reshape the landscape of interactive gaming is looking to add a full-stack engineer to their development team. As a Full Stack Engineer, you will be key in designing, developing, and maintaining the company’s platform. You will work closely with vendors and...

  • Full Stack Engineer

    2 meses atrás

    brasil Ranger Technical Resources Tempo inteiro

    Full Stack Engineer Position Summary: Our partner, a growing social media platform looking to reshape the landscape of interactive gaming is looking to add a full-stack engineer to their development team. As a Full Stack Engineer, you will be key in designing, developing, and maintaining the company’s platform. You will work closely with vendors and...

  • Full Stack Engineer

    2 meses atrás

    Brasil Ranger Technical Resources Tempo inteiro

    Full Stack Engineer Position Summary: Our partner, a growing social media platform looking to reshape the landscape of interactive gaming is looking to add a full-stack engineer to their development team. As a Full Stack Engineer, you will be key in designing, developing, and maintaining the company’s platform. You will work closely with vendors and...