IT Technical Support Specialist
4 semanas atrás
Job Title: IT Support Specialist We are seeking an experienced IT Support Specialist to provide on-site technical support for our client in Ibirubá, Rio Grande do Sul, Brazil. This is a long-term contract position that requires strong problem-solving skills and the ability to work independently. The selected candidate will be responsible for monitoring system health, supporting network devices, troubleshooting VOIP phones, and managing basic server tasks. The ideal candidate will have a minimum of 3-5 years of experience in IT infrastructure, networking, data center operations, and hardware troubleshooting. They should also have knowledge of monitoring tools such as Solarwinds and Operating Systems including Windows 2003 servers Enterprise/Standard Edition, UNIX & linux. Key Responsibilities: Monitor system health and troubleshoot issues efficiently. Support network devices including switches, routers, and wireless access points. Troubleshoot VOIP phones and manage basic server tasks. Ensure smooth day-to-day IT operations following SLA guidelines. Required Skills and Qualifications: Minimum 3-5 years of experience in IT infrastructure, networking, data center operations, and hardware troubleshooting. Strong problem-solving skills and ability to work independently. Knowledge of monitoring tools such as Solarwinds. Operating Systems including Windows 2003 servers Enterprise/Standard Edition, UNIX & linux. Basic knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed. Basics knowledge / understanding of assigning switch ports to specific VLANs. Patch phone ports to switch as needed. Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration). Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams. Troubleshoot and replace network switch chassis blades when required. Good to have understanding of any Data Center Infrastructure Management Application. A periodic visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health). Basics Knowledge of Monitoring tools such as Solarwinds, etc… Networking and Operating System basics. Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting. Basic knowledge about Hardware like Servers, Storage devices. Knowledge to understand Monitoring Tool outcome. Basic knowledge of ITSM tool preferably ServiceNow. Basic knowledge Backup technologies preferably EMC Avamar. Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux. Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server. Experience in SLA base environment. Knowledge on Server Performance monitoring preferred. Benefits: Ongoing training and professional development opportunities. Competitive salary and benefits package. Opportunity to work with a global IT solutions provider.
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IT Technical Support Specialist
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Ibirubá, RS, Brasil beBeeTroubleshooting Tempo inteiroJob Title: IT Support Specialist We are seeking an experienced IT Support Specialist to provide on-site technical support for our client in Ibirubá, Rio Grande do Sul, Brazil. This is a long-term contract position that requires strong problem-solving skills and the ability to work independently. The selected candidate will be responsible for monitoring...
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Ibirubá, RS, Brasil beBeeTechnical Tempo inteiroJob Title: Technical Support Specialist Job Description: As a Technical Support Specialist, you will provide critical technical assistance to ensure the smooth operation of our IT infrastructure. Your primary responsibility will be to troubleshoot and resolve complex technical issues in a timely and efficient manner. Key Responsibilities: Provide Level 1-3...
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