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Job Description We are seeking an experienced Service Delivery Manager to oversee our service operations and ensure seamless delivery of services to our customers. This is a hands-on role that requires close collaboration with engineers, customers, and sales teams. You will be responsible for designing and maintaining on-call coverage plans, incident management processes, SOPs, runbooks, configuration management processes, customer communication strategies, commercial delivery management procedures. Service Operations: Design and maintain an on-call coverage plan that ensures all critical skills are available when needed. Own the incident management process for your accounts: priorities, roles, communication cadence, escalations.
