Visa & Immigration Manager

1. Operational Execution & Compliance

• Process Management/redesign:
  Independently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiency
• Governance Integration:
  Implement risk-based governance triggers into daily workflows (e.G., automated expiry alerts).
• Compliance Monitoring:
  Track regulatory changes and implement risk-mitigation protocols for home and host country visa immigration, tax, social security, compensation benefits compliance.
• Reporting:
  Prepare monthly compliance dashboards for leadership review.

2. Change Management Support

• Stakeholder Coordination:
  Partner with HRBPs, Tax, legal and Payroll teams to operationalize mobility policy updates.
• Adoption Execution:
  Roll out communication plans (FAQs, training) for process changes and address employee resistance.
• Feedback Implementation:
  Gather assignee input to refine support resources (onboarding kits, digital guides).

3. Digital & Data-Driven Operations

• Tool Utilization:
  Leverage mobility platform to automate process, assignee interfaces, expense tracking, and document collection.
• Process Analytics:
  Monitor assignment costs/compliance metrics to identify execution bottlenecks.
• Dashboard Maintenance:
  Update real-time reports on case statuses and SLA adherence.

4. Employee Experience & Support

• Primary Contact:
  Resolve complex mobility inquiries independently for assignees and business travellers.
• Vendor Coordination:
  Manage immigration lawyers/relocation services in priority regions (China, Brazil, Middle East).
• Resource Development:
  Maintain self-service tools for common relocation scenarios.

• Bachelor’s degree in HR, Business, or related field.
• 3-5 years in global mobility operations with hands-on lifecycle process execution
• Fluent in English plus mandarin preferred
• GMS (Global Mobility Specialist) or process automation credentials preferred.
• Proven ability to manage operational workflows with minimal supervision, support policy rollouts, address team resistance, execute communication plans