Virtual Care Coordinator

Há 12 horas


Porto Alegre RS, Brasil beBeePatientCare Tempo inteiro

Medical Support Specialist Job Description As the initial point of contact for many patients, you will handle high-volume calls, schedule appointments across multiple providers, update electronic medical record systems, and resolve patient inquiries with empathy and professionalism. Schedule, reschedule, and cancel appointments across various clinics and providers. Manage scheduling changes, follow-ups, reminders, and patient rescheduling. Coordinate with clinical staff to ensure smooth patient flow and minimize delays. You are responsible for providing information about services, treatment plans, and appointment details. You must assist patients with questions, concerns, and general inquiries. Make outbound calls for reminders, confirmations, and follow-ups. Update and maintain accurate patient records in Electronic Medical Records (EMR) systems. Ensure data accuracy and timely entry of patient information.



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