Information Technology Specialist

Há 1 mês

São Paulo SP, Brasil AVASO Technology Solutions Tempo inteiro

About Us:

AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.

As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.

We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

AVASO offers you an excellent growth opportunity with a strong global company and good money.

Website:-

Job Summary :

  • Position: IT Support Specialist- EUC L2

  • Position Type : Part-Time (Freelance/Self-employed/Dispatch/Demand-based role)

  • Location: São Paulo, Brazil

  • Required languages: Local & English (Fluent)

  • Skill: EUC-L2 : Desktop, Network, servers, HW & SW, Wifi.

Job Description:

We are currently seeking IT Support Specialist- São Paulo, Brazil-Part-Time On Site Support.

EUC– Level 2

BAND 2 JOB DESCRIPTION

  • The Band 2 – Network Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  • The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
  • Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
  • Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
  • Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
  • Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

  • Bachelor’s degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.
  • In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Skills & VISA Requirements:

  • Candidate must be legally authorized to work in Brazil without any need of Visa Sponsorship.
  • Exceptional technical and troubleshooting skills
  • Excellent written and verbal communications skills.
  • Comfortable operating in a fast-paced environment with minimal supervision.

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