Technical Support Professional

Há 6 dias


São Paulo SP, Brasil beBeeSupport Tempo inteiro

Technical Support Role Overview We are seeking an experienced technical support professional to join our team. User assistance and issue resolution Diagnostics and troubleshooting of IT problems Equipment configuration, maintenance and optimization Creation of technical documentation and knowledge base content Environment setup and testing Key skills and competencies required include: 5-7 years' experience in technical support Operating Systems (Windows, macOS) Horizontal and Vertical Application Distribution, SCCM Remote Access, Virtual Desktop Infrastructure MDM, PXE boot process Microsoft 365, Collaboration Suites Hardware (desktops, laptops) maintenance Networking fundamentals (TCP/IP, WiFi) Voice systems (Hardphone, Softphone) AV components (Videoconference, display) Security measures (firewalls, VTMs) Service Desk/ITSM systems, Itil framework Effective communication and interpersonal skills. Ability to explain complex solutions in clear terms. Active listening and empathy to understand user needs. ]]>



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