Customer Service

Há 21 horas


Brasil Acade Tempo inteiro

ATENÇÃO: VAGA PJ

Responsabilidades:

  • Gerenciar a relação com uma carteira de clientes, atuando como consultor e facilitador na resolução de problemas e na aplicação de soluções.
  • Desenvolver e implementar planos de ação personalizados para maximizar o sucesso e a satisfação do cliente.
  • Acompanhar métricas de desempenho e engajamento dos clientes, realizando análises para identificar oportunidades de melhoria contínua.
  • Colaborar com equipes internas (como Produto e Suporte) para garantir uma experiência fluida e resolver desafios apresentados pelos clientes.
  • Facilitar treinamentos e sessões de onboarding para novos clientes, assegurando que compreendam plenamente nossas soluções.
  • Coletar feedback dos clientes e contribuir para a melhoria de produtos e processos, com foco em aumentos de retenção e satisfação.

Requisitos:

  • Formação superior em Administração, Marketing, Tecnologia da Informação ou áreas correlatas.
  • Experiência anterior em Customer Success, Suporte Técnico ou áreas afins, com mínimo de 2 anos de atuação.
  • Capacidade de análise de dados e métricas, com habilidade para gerar relatórios e insights.
  • Comunicação clara e efetiva, tanto escrita quanto verbal, com habilidade para construir relacionamentos duradouros.
  • Proatividade e forte orientação para resultados.
  • Domínio de ferramentas de CRM

Diferenciais:

  • Certificações em metodologias de Customer Success ou áreas relacionadas.



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