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Job Description:
- Handle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)
- Provide efficient technical support to customers, sales & marketing colleagues
- On-site support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing)
- On-site visit to end users to collect customer feedback and market information
- Repair and maintain main units returned from customers
- Service training to customers (mainly distributors, sometimes end users)
- Negotiate with customer for warranty logistics, service contract, ordering parts & admin task
- Routine report & business trip report to supervisor and attend products technical update meeting
- Assist stock management admin for parts stock & equipment managements
Investigation on the local authority & regulation regarding service including register, reporting etc.
Experience:
- At least more than three years work experience in the field of medical services industry;
- Familiar with the procurement process of local medical organizations.
- On-line maintenance and repair processes;
- Understand the industry related charging standards;
- Technical support work experience will be a plus.
- Good command of both written and spoken English, non-obvious local accent
- skilled use of computers and office software capabilities
- Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
