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Key Performance Indicators of This Role Timely and Meaningful Reporting to Senior Leadership Strategic Planning and Account Profitability Client Interactions and Escalations Management Regular Reviews with Stakeholders for SLA Adherence The role involves driving continuous improvement initiatives across operations to enhance efficiency, reduce costs, and improve service quality. Essential Skills & Qualifications In-depth knowledge of operational processes and service delivery models. Proficiency in process mapping tools and data analysis (Excel, Power BI). Excellent stakeholder management skills and communication abilities. Able to manage multiple projects and deliver within set timelines.
