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Service Consultant

4 meses atrás

Rio de Janeiro RJ, Brasil Airswift Tempo inteiro

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.

We are a people business – we transform lives through the world of work. We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people

Role Description

The Service Consultant is responsible for advising clients & contractors as well as staff about suitable travel options on their needs and policies, wants and capabilities. In addition, they help them plan trips to domestic or international destinations, accommodation, transport, insurance and fares. In addition to booking reservations, they should inform travellers of passport and visa requirements. Responsible for ensuring compliance with Immigration Requirements & Training and Documents of contractors as per Labour Legislation in all countries we operate and have expatriate & national personnel assigned to work.

Principle Accountabilities:

  • Organise travels from beginning to end, including tickets, accommodation and transportation of our staff and contractors – both nationals and expats.
  • Supply travellers with pertinent information and useful travel materials & Policies.
  • Manage purchases of logistics in the ASW system and ensure all are rechargeable to clients.
  • Keep financial statements and documents related to logistics purchases.
  • Manage large-scale projects responsible for crew change planning & logistics.
  • Resolve travel issues, complaints, and refunds.
  • Provide advice regarding visas, immunisations, and travel safety.
  • Provide friendly service and build professional relationships with clients & contractors.
  • Responsible for managing relationships with contractors & end clients in all Projects where we allocate personnel related to Logistics, Documentation, and Immigration.
  • Research on visa/work permit processes in new locations.
  • Formulate and update Client Specific Logistics Procedures.
  • Responsible for all relocation services of our contractors & working internally with the relevant teams when it comes to lease contracts.
  • Logistics costs negotiations with end clients

Skills, Knowledge, and Experience:

  • A minimum of 5 years experience in a similar role.
  • In-depth knowledge of domestic and foreign travel destinations and requirements.
  • Excellent interpersonal skills.
  • Ability to communicate and negotiate effectively with suppliers (Hotels / Travel Agencies / Transportation companies, etc).
  • Great knowledge of crew change planning.
  • Fluent English Level.
  • Bachelor’s degree in tourism, hospitality or a relevant field.
  • Extensive experience in the travel industry and good geographical knowledge.
  • Experience in customer service.
  • Excellent written and verbal communication skills.
  • Strong telephone and email etiquette.
  • A personable matter and sharp attention to detail.

What we can offer you

  • Attractive monthly base salary + competitive commission/performance bonus.
  • Genuine career progression opportunities, either locally or globally
  • World-class training programmes and development opportunities
  • Virtual Onboarding Events exclusively for new hires.
  • Team driven environment, supportive culture with a focus on work-life balance.
  • Career breaks available after one year.
  • Real time recognition through our employee reward platform.
  • Mental Health First Aiders to signpost you to support when you need it.
  • Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
  • Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values

  • Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
  • Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
  • Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
  • Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.

Visit our website and social media to find out more -

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion

At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.