IT Service Management Platform Lead

1 semana atrás


Curitiba PR, Brasil beBeeService Tempo inteiro

Job Overview A skilled ITSM professional is sought to lead and optimize our company's service management platform. This role requires proven experience in Freshservice administration and configuration, as well as strong understanding of ITIL framework and service management principles. The ideal candidate will have excellent problem-solving, communication, and stakeholder management skills, with the ability to drive operational excellence and enhance user experience. We are looking for a proactive and highly skilled ITSM Engineer who can align service delivery with business needs and provide solutions by using industry-specific best practices and expertise. 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. Strong understanding of ITIL framework and service management principles. Experience with automation, scripting, and API integrations within Freshservice. Excellent problem-solving, communication, and stakeholder management skills. Certifications in ITIL, Freshservice, or related platforms are a plus. Benefits We offer flexible work arrangements, which allow employees to work remotely. This position requires travel, approximately 5%-15% as per business requirements. About Our Company We are a fast-growing global IT-Engineering services company that provides technology solutions to various clients worldwide. We keep our clients on the cutting edge of the latest technologies and deliver business results from idea to outcome.



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