IT Support Specialist

1 dia atrás

São Paulo SP, Brasil beBeeSupport Tempo inteiro

Job Description We are seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for receiving and resolving customer and internal requests related to IT services. Key Responsibilities: Receiving and documenting customer and internal requests and issues related to IT services at the first level of support. Reading and analyzing problem descriptions, information needs, and support requests to determine the best course of action. Creating, following up, and updating tickets with accurate priorities and categories. Requirements: To succeed in this role, you should have excellent communication skills, strong language skills in English (advanced or fluent), problem-solving, and analytical thinking skills. You should also have experience working in application maintenance and customer service. Benefits: This is an excellent opportunity for someone who is passionate about IT and willing to learn every day. The ideal candidate will be able to work independently and as part of a team, and will have a proactive approach to problem-solving.

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