Senior Support Analyst

4 semanas atrás

São Paulo SP, Brasil Day.io - Time Tracking & Shifts Tempo inteiro

We are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our products. We provide reactive support via chat and email, using Zendesk, assisting both SMB and Enterprise (Giants) clients. Key Responsibilities: Handle complex support cases from Enterprise and Giant clients via email, offering technical guidance on our platform, mobile apps, tablet app, API, and native integrations. Reproduce and analyze bugs, identify root causes, and communicate findings clearly to clients and internal teams. Create and prioritize bug reports with Product and Engineering, following internal workflows and standards. Own the QA process for reported issues until resolution and deployment. Mentor and support junior analysts, acting as a secondary team lead and contributing to team development. Maintain strong performance across support KPIs, ensuring SLA compliance and a high-quality client experience. Suggest and help implement process improvements and automations to enhance team efficiency. Utilize AI tools to streamline workflows and optimize support delivery. Requirements: Must have: Advanced English – strong written and verbal communication skills. Solid understanding of REST APIs and hands-on experience with Postman . Experience using support platforms like Zendesk or similar. Analytical mindset and solution-driven approach to technical challenges. Excellent interpersonal skills, especially when working with enterprise clients or non-technical users. Ability to work well under pressure and manage urgent or escalated issues. Strong sense of ownership and team collaboration. Experience mentoring peers or junior team members. Bachelor's degree completed or in progress. Nice to have: Experience in SaaS startups or HR tech companies. Familiarity with system integrations , automation, or data analysis tools. Participation in support process improvement initiatives. Interest in applying AI tools to optimize support and workflows. Benefits: Flexible Benefits; Transportation or Mobility Allowance; Health & Dental Plans; Life Insurance; Birthday Day Off; Gympass & Totalpass; Hybrid Work Model: Work from the office 3 times a week, with mandatory office presence during the last week of each month.

  • Senior Support Analyst

    4 semanas atrás

    São Paulo, SP, Brasil Day.io - Time Tracking & Shifts Tempo inteiro

    We are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our...

  • Senior Support Analyst

    3 semanas atrás

    São Paulo, SP, Brasil Day.io - Time Tracking & Shifts Tempo inteiro

    We are Oitchau, a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our products....

  • Senior Data Analyst

    2 semanas atrás

    São Paulo, SP, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Senior Data Analyst São Paulo | Hybrid (2–3 days/week onsite) Full-time About the Role We’re looking for a Senior Data Analyst with strong business sense to drive insights across our financial products portfolio (credit cards, loans, and credit risk). You’ll turn complex data into clear recommendations, partnering closely with Product, Risk, and...

  • Senior Data Analyst

    2 semanas atrás

    São Paulo, SP, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Senior Data Analyst São Paulo | Hybrid (2–3 days/week onsite) Full-time About the Role We're looking for a Senior Data Analyst with strong business sense to drive insights across our financial products portfolio (credit cards, loans, and credit risk). You'll turn complex data into clear recommendations, partnering closely with Product, Risk, and...

  • Customer Support Senior Analyst

    3 semanas atrás

    São Paulo, Brasil Mappit Tempo inteiro

    Descrição CBRE, a global leader in real estate services and investment management, is expanding its operations and seeking the first professional in Brazil to join the Investment Accounting and Support Solutions team. This position represents an excellent opportunity for someone who wants to be part of a global organization, providing direct support to the...

  • Senior Support Analyst

    4 semanas atrás

    São Paulo, Brasil First Help Financial Tempo inteiro

    First Help Financial (FHF) is a fast‑growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri‑lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio...

  • Senior Support Analyst

    4 semanas atrás

    São Paulo, Brasil First Help Financial, LLC Tempo inteiro

    First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...

  • Support Analyst

    1 semana atrás

    São Paulo, SP, Brasil Mitel Tempo inteiro

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...

  • Senior support analyst

    3 semanas atrás

    São Paulo, Brasil Day.io - Time Tracking & Shifts Tempo inteiro

    We areOitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions.We offer a comprehensive Saa S platform, mobile apps (i OS and Android), a tablet app, an open API, and native integrations with partners.Our Support team ensures clients have a seamless experience across all our products....

  • Senior Support Analyst

    1 dia atrás

    São Paulo, Brasil Day.Io - Time Tracking & Shifts Tempo inteiro

    We areOitchau, a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions.We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners.Our Support team ensures clients have a seamless experience across all our products.We...