Customer Success Manager

3 semanas atrás

Brasil Virtustant Tempo inteiro

Job Title: Customer Success Manager

Position Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.

About the Company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Availability:

  • Full-time: Monday to Friday, 8 AM–5 PM CST
  • May occasionally require weekend work

Key Responsibilities:

  • Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners
  • Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services
  • Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided
  • Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions
  • Act as the voice of the customer by providing actionable feedback to internal teams
  • Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies

Required Experience and Qualifications:

  • 3+ years of Customer Success or Inside Sales experience
  • Proven ability to build deep customer relationships and manage accounts for sustained revenue generation
  • Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively
  • Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)
  • Demonstrated ability to adopt and leverage web applications for customer success
  • A strong desire for action and willingness to take initiative

Language Requirement:

  • C2 Level of English proficiency

Preferred Skills and Experience:

  • Familiarity with HubSpot CRM
  • Experience working in a small business or startup environment
  • Track record of increasing customer satisfaction, retention, and upsell for technology products

Compensation:

  • Competitive salary paid in USD or Local Currency, according to your preference
  • Commissions awarded per seating
  • Additional incentives based on performance

Benefits:

  • Paid Time Off (PTO): 10 days annually
  • Paid Holidays: Local official holidays
  • Lunch and Breaks: Paid
  • Unpaid Leave: Available upon coordination

If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity

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