Internal Customer Service Agent

3 semanas atrás

São Paulo SP, Brasil beBeeCustomerSupport Tempo inteiro

**Internal Customer Support Job Overview** We are seeking an experienced and customer-focused professional to join our team as an Internal Customer Support Representative. This is a critical role that involves providing top-notch support to our internal customers, ensuring their queries are resolved efficiently and effectively. The successful candidate will be responsible for handling a high volume of customer inquiries via phone/email and resolving technical issues related to hardware and software applications. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively. As a key member of our support team, you will be responsible for: Providing timely and accurate responses to customer inquiries Resolving technical issues related to hardware and software applications Escalating complex issues to senior support personnel when necessary Maintaining accurate records of customer interactions and issue resolution In return, you can expect a rewarding career with opportunities for growth and development, along with a competitive salary and benefits package. **Requirements:** Bachelor's degree in Computer Science or a related field Minimum 2 years of experience in a customer-facing role Excellent communication and problem-solving skills Ability to work in a fast-paced environment and prioritize tasks effectively **Preferred Qualifications:** Cloud Application support experience Ability to troubleshoot hardware and software issues remotely through screen sharing software Knowledge of ecommerce web sites and APIs

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