Solution Support Engineer

Requisition ID: 390488
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T1
Hiring Manager: Jesica Brites 
Recruiter Name: Dani Bocalon
Additional Locations:
 

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that covers differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 Expectations and Tasks

Among other responsibilities, you should expect to do many of the following:
•    Investigate and resolve critical system issues for our customers;
•    Assess complex, real world, unique problems; often working in production environments;
•    Continuously expand your knowledge for your assigned product(s);
•    Create and share Knowledge Base Articles used by customers and your colleagues;
•    Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better;
•    Meet, work and talk with colleagues and customers from all around the world;
•    Become a Trusted Advisor to our customers for your product area.

We’re looking for someone who thinks analytically and likes to stay curious. Are you passionate about helping customers? Do you enjoy being part of an innovative, fast-paced and fun team environment? Do you have excellent communication skills? Can you juggle multiple issues and make every customer feel like your only customer?  :)

Skills and Competences
Required:
•    Excellent English communication skills (written and oral);
•    Excellent diagnostic and technical analysis skills;
•    Ability to assess, plan and troubleshoot while collecting information about the customer’s issue;
•    Knowledge of at least one of the following:
o          Databases (SAP HANA, ASE, IQ, SQL, Oracle, DB2, SQL Server, MySQL, etc.)
o          Operating systems (Windows Server, Linux, AIX, etc.)
o          Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
o          SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP Data Services, etc.)
•    Experience troubleshooting software applications, including installation, migration, and networking;
•    Knowledge of business and financial processes;
•    Experience with case tracking systems.

What you can expect from us:
•    Support to help you excel; 
•    An industry-leading salary and a top-notch office environment.

SAP'S DIVERSITY COMMITMENT 
 
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy