Jr Customer Service Analyst

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Mission

Provide service to LATAM customers of OpCos MS and JK, acting as the main point of contact for customers with full involvement from the preparation of the offer to its delivery to the customer and to customers (indirect sales). Monitor everything from order implementation to invoicing. Support for the sales and technical team at OpCos MS and JK LATAM.

What you'll do

• Maintain productive relationships with the existing customers
• Taking care of all requests providing the quotes to customer for approval. For the request in Br need to check first the  local stock and inform/coordinate with the planning dept. of M.I. Br and eventually ask place the intercompany PO.
• Taking care of all the orders, from the receiving of it to the delivery to end customers.
• Monitor and maintain the local stock under control. Work close with the logistic and financial team of M.I.
• Run reports and perform analysis to drive sales actions and improve overall OpCos MS and JK LATAM
• Make weekly reports of the sales B with all the controlling info process.
• Monthly survey of sales related to agents, which receives a commission and send it to Sales Manager for approval and later for her to issue an invoice and them to MI financial team to make payment.
• Manage all the heads RMA from customers, forward to RMA dept for analysis and taking care of the full process from the return of the damage heads to the replacement with the new one. For the Br sales make reports with the serial number/customer/invoice to share with heads dept in Italy.
• In cooperation with tech dept and if need generate the WO and monitor it. Prepare and send to the customers for approval all the reports of the techs after service, the PO for the service. With the approval send to M.I. it to bill it.
• Organizing everything related to our participation at fairs in Brazil. Dealing with the organization of the event for the reservation of the booth. Taking care of the builder of the booth, logistic etc.  Purchase all the utilities required for the booth (water, electricity, security, food etc.,). Help/reserve hotels, flights. After the show’s make a report with all expenses, number of visitors, etc.

Critical experience and knowledge

• Education: Bachelor's degree in Business Administration and related areas.

• Experience with customer service (B2B)

• Skills: Verbal and written communication, Negotiation, influence without authority, organization,  and time management.

• Languages: Advanced English, Advanced Spanish

Ideal competences - Nice to Have 

• Postgraduate or MBA (related areas)

You’ll only be the right candidate if you are aligned to our values and culture:  

• Collaborative entrepreneurial spirit  
• Winning through customers  
• High ethical standards, openness and trust  

• Expectations for results  
• Respect and value people 

If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you   

Work Arrangement : Hybrid  

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Customer Service