SAP iXp intern

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
 
Three reasons to intern at SAP:
    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
    3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 
 
What you’ll do:
Position Title: SAP iXp intern - CX Emarsys Technical Support
Location: São Leopoldo, RS
You will help delight SAP customers by analyzing and resolving known errors

• You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying customized entries and hardware parameters
• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums
• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings
• When needed, you will report errors to development teams
• Support our customers via real time channels

What you bring:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, systems, and phone.
• Ability in troubleshooting, root cause analysis

Nice to Have:

• Knowledge of Customer Relationship Management (CRM) software and business processes.
• Knowledge of UI framework (HTML5, CSS, JavaScript, for example).
• Knowledge in Web Applications infrastructure (DNS, HTTP, APIs).
• Knowledge in troubleshooting web applications through available tools (Kibana, Splunk).
• Knowledge in Database (SQL) and the dev tools.
• Spanish skills. 

Meet your team:
Our Technical Support CX organization is looking for an intern to join the SAP Emarsys team to support our customers globally.
In the SAP Emarsys team, you will have the opportunity to learn a vast range of technical topics as well as business processes. Are you up for the challenge?

*Please add you CV in English

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391303  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.