Americas LS Talent Administration Sr. Analyst

AMERICAS LS Talent Administration Sr. Analyst 

Summary

Provides support for assigned cases and inquiries for NA Leveraged Services Talent Administration solutions. Provides research, analysis and resolutions on existing cases/inquiries and provides recommendations on closed cases/inquiries to the TA Team Leader for continuous improvement.

Key Responsabilities

• Work with employees/managers to provide specialized support and resolve issues and inquiries on time with a high degree of accuracy
• Work within established policies, procedures and performance criteria for delivering services in line with the Leveraged Services Model and established SLAs

• Partner with LS Team Lead and COE to resolve issues that require escalation (e.g., vendor performance, specialized requests)
• Maintain and update as needed to the HR Knowledge Base and FAQs
• Identify and make recommendations for continuous improvements for cost, quality and timeliness of processes
• Integrate with COEs and site resources in talent administration work including but not limited to the below

• Recruiting & Staffing

• Administer interview scheduling, logistics and expense reimbursement for candidates
• Support with requisition creation, validate/supplement requisition data fields, job requirements, assign TA and send requisition approval matrix
• Support COE with as needed requests (i.e. company involvement in recruitment events, electronically post positions on internal/external career pages, job boards and social media, etc.)
• Administer talent acquisition vendor invoicing activities (Truescreen, CHR, Neuron, LinkedIn, etc.)
• Monitor Voicemail box

• Provide operational support to the Pre-Onboarding process (pre-integration activities) of new hires.

Education and Experience

• Bachelor’s degree in business administration or similar or equivalent experience;
• Language Proficiency 
  • Understanding, speaking, reading and writing English (required)
  • Understanding, speaking, reading and writing Spanish (a plus);

• Minimum 1 year of HR experience;
• Experience working in a shared services/customer service environment;
• High orientation and experience with HR systems and processes (preferred);
• Ability to handle confidential/sensitive information with discretion;
• Committed to continuous improvement;
• Demonstrates attention to detail;
• Customer service oriented.