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Support Assistant

4 meses atrás

Sao Paulo, Brasil Cognizant Tempo inteiro

Support Assistant

Apply your talent and skills to help leading companies improve everyday life.

Who We Are

Cognizant (Nasdaq-100: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

What You’ll Do

As a Support Assistant, will serve customers of different levels, support technical issues related to products, processes and project guidelines.

Key Responsibilities

· Support team (end to end process).

· Drive agents to Best Performance.

· Attend e replicate mandatory training sections.

· Work according to SLA and Google guidelines.

Preferred experience:

· Experience in customer support.

· Skills in customer service platforms such as Chat, Email and Phone.

· Clear communication skills (spoken and written).

· Ability to meet quality guidelines.

· Intermediate English.

Why Cognizant?

A career in one of the largest and fastest growing IT services providers worldwide.

Ongoing support and funding with training and development plans.

A highly competitive benefits and salary package.

Opportunity to work for leading global companies.

Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.