Customer Service Operations Manager

Há 1 mês


São Paulo, Brasil Ferrero Tempo inteiro
Localização de trabalho: São Paulo​

São Paulo - SP

Localização de trabalho: ​São Paulo​

São Paulo

A Ferrero é uma empresa familiar com uma visão verdadeiramente moderna e global, e a casa de marcas icônicas como Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® e Kinder Surprise®. À medida que o amor pelas nossas marcas continua a crescer, o mesmo acontece com nosso alcance global. Representado em mais de 50 países e com produtos vendidos em mais de 170, o Grupo Ferrero é amado por gerações em todo o mundo. O segredo do nosso sucesso global? 38,767 funcionários dedicados, que celebram o cuidado e a qualidade para criar um negócio, carreiras e marcas das quais nos orgulhamos. Junte-se a nós e seja um deles

A Ferrero está comprometida em construir uma cultura diversificada e inclusiva, na qual todos os funcionários se sintam bem-vindos e apreciados e tenham oportunidades iguais. Acreditamos que todo o nosso pessoal tem o mesmo talento à sua maneira. Ao nutrir a curiosidade e as habilidades naturais de nossos funcionários, fornecemos a eles, geração após geração, os meios para ter sucesso pessoal e profissional, permitindo que eles planejem sua jornada na Ferrero. A diversidade de nossos talentos é o que torna nosso ambiente de trabalho multicultural, inovador e altamente recompensador.

Sobre esta posição:

The CS Operations Manager is responsible for leading all portfolio management and billing strategy to ensure a high level of customer service. He/She leads a team of customer service specialists with the aim of guaranteeing a high level of service to the company's main customers through demands of a commercial nature (sales orders, delivery tracking, returns, and other complaints)

Principais responsabilidades:

BUDGET MANAGEMENT
- Monitor current vs planned results, supporting channel managers with relevant information to achieve sales objectives, helping to anticipate problems and mitigate risks

CUSTOMER SERVICE ADMINISTRATION
- Manage the team's operational activities (orders, complaints, contacts, master data, etc.) through performance indicators (fulfillment, complaints, returns, etc.) to ensure a high level of customer service
- Ensure the implementation of processes and development plans to improve customer satisfaction
- Construction and maintenance of business rules, conducting the supply process in accordance with the strategic matrix of prioritization and profitability of the business.

CROSS-DEPARTMENTAL RELATIONS
- Lead relevant operational meetings to provide input, monitor and react to deviations in business plans (S&OP meetings, commercial committees, etc.)
- Lead projects within your area of responsibility, interacting with other departments (IT, BI, logistics, purchasing, etc.) aiming to implement what is necessary

ORDER MANAGEMENT/FULFILLMENT
- Align S&OP plans with operations strategies, ensuring optimal customer service
- Ensure the best order calendar x the company's product availability strategy
- Product allocation strategy considering directions of Ferrero do Brasil's growth plan
- Cluster management with the Customers development team for the end to end process (Order to cash)
- Responsible for all structuring of commercial meetings with the revenue and sales team (Work tables)

LOGISTICS COLLABORATION
- Management & optimization of RTM (route to market) to ensure a high level of service within the supply chain
- Management of delivery calendar structured by events
- Management of the return flow and customer returns with the Supply Chain to provide credit notes.

TEAM MANAGEMENT
- Act in accordance with the Group's references to recruit, manage, motivate, train and develop the team itself
- Effectively and efficiently manage your own team, defining and planning activities
- Ensure the professional development of its own resources, carrying out assessments and proposing training and other initiatives
- Maintain team motivation and high engagement

 

Quem buscamos:
  • Graduated in Engineering, Administration, Economics or related areas;Engineering, Administration, Economics or related areas;
  • Advanced English;
  • Project Management;
  • Advanced MS Office, SAP.

  • Operations Manager

    Há 4 horas


    São Paulo, SP, Brasil Platton Tempo inteiro

    Operations Manger - Freight Forwarding Company Description Join our dynamic team at Platton, a leading freight forwarding company that specializes in seamlessly managing the transportation and logistics needs of businesses worldwide. With a commitment to excellence and a global network of partners, we deliver efficient and reliable solutions that keep...

  • Operations Manager

    Há 5 horas


    São Paulo, Brasil Tag Tempo inteiro

    The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the

  • Service Delivery

    4 semanas atrás


    Sao Paulo, Brasil Novartis Tempo inteiro

    392649BR **Service Delivery & Operations Manager**: Brazil **About the role** **Commitment to Diversity & Inclusion**: - We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._ **Role Requirements** **Division** Operations **Business Unit** DATA, DIGITAL &...

  • Operations Manager

    Há 16 horas


    São Paulo, Brasil Tag Tempo inteiro

    The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the organization. Supervise the coordination of the end-to-end production process , from estimation to billing including but not limited to large scale production clients. Responsible for independently driving workflow...

  • Operations Manager

    1 dia atrás


    São Paulo, Brasil Tag Tempo inteiro

    The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the organization. Supervise the coordination of the end-to-end production process , from estimation to billing including but not limited to large scale production clients. Responsible for independently driving workflow...


  • São Paulo, Brasil Google Tempo inteiro

    As a Vendor Operations Manager, you will manage service delivery performance for all extended workforce needs across Google Cloud, including extended workforce strategy, governance, operations, and performance management. In this role, you will partner with all Google Cloud teams in Technical Support to set up new vendor engagements and improve existing...

  • Operations Manager

    Há 12 horas


    São Paulo, Brazil, BR Tag Tempo inteiro

    The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the organization. Supervise the coordination of the end-to-end production process , from estimation to billing including but not limited to large scale production clients. Responsible for independently driving workflow...

  • Operations Manager

    1 dia atrás


    São Paulo, SP, Brasil Tag Tempo inteiro

    The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the organization. Supervise the coordination of the end-to-end production process , from estimation to billing including but not limited to large scale production clients. Responsible for independently driving workflow...

  • Operations Manager

    Há 22 horas


    São Paulo, SP, Brasil Tag Tempo inteiro

    The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the organization. Supervise the coordination of the end-to-end production process , from estimation to billing including but not limited to large scale production clients. Responsible for independently driving workflow...


  • São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements The Managed Services Fulfillment Manager (MSFM) has an important and embedded role within the Services Management Office. This role is responsible for overseeing and optimizing our delivery and process operations, by ensuring efficient customer support, effective order management, and seamless interactions with our...


  • São Paulo, Brasil Lenovo Tempo inteiro

    Description and Requirements The Managed Services Fulfillment Manager (MSFM) has an important and embedded role within the Services Management Office. This role is responsible for overseeing and optimizing our delivery and process operations, by ensuring efficient customer support, effective order management, and seamless interactions with our valued...


  • São Paulo, Brasil IQVIA Tempo inteiro

    Overview IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in breadth and depth of Clinical Outcomes Assessment (COA) and Patient Reported Outcomes (PRO) knowledge. Our diverse team of experts works together...

  • Operations Manager

    1 semana atrás


    Sao Paulo, Brasil ImersaOn Tempo inteiro

    At Bespoke Stay, we pride ourselves on thinking outside the box to provide the best hospitality. Experience for our guests and the highest return on investment for our financial partners and investors. Bespoke Stay currently manages over 100 units across the country. Our markets include Philadelphia, Pittsburgh, New Jersey and the Poconos. We are quickly...


  • Sao Paulo, Brasil Microsoft Tempo inteiro

    **This is an On - Site ONLY position located in the Campinas Metropolitan Area.** In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Security Operations Manager.** As a Datacenter Security Operations Manager in...


  • Sao Paulo, Brasil Zoetis Tempo inteiro

    locations- Sao Paulo- time type- Full time- posted on- Posted 30+ Days Ago- job requisition id- JR00011610- São Paulo: - Summary - The Digital and Operations Marketing Manager plays the role of driving sales and ensuring proper management of marketing alignment initiatives and processes that will support exceptional lead management, enhanced data quality,...


  • São Paulo, Brasil Avion Express Tempo inteiro

    WHY US? ​Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long- term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The Company operates an Airbus A320 family aircraft fleet. Avion Express is looking for ambitious...


  • Sao Paulo, Brasil Jampp Tempo inteiro

    We are looking for an outstanding **Customer Success Manager** to join our growing global Revenue Operations team! The Revenue Operations team is responsible for working directly with our global customer-base, operating the business and executing each and every campaign as we leverage our technology in the best possible way. Our main goal is to deliver...


  • São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...


  • São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Operations Executive

    3 semanas atrás


    São Paulo, Brasil Royal Enfield Tempo inteiro

    Job Requirements Position title Operations Executive   Reports to Deputy Manager - Operations Americas   Job grade Executive   Location Sao Paulo, Brazil   Job Purpose As an Operations Analyst, you will be part of the Global Commercial Organization and report to the Operations Manager - Americas. You will be...