Global Forwarding Agent

C.H Robinson is seeking a Global Forwarding Agent (GFA). In this role you will be responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely.

They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management.

The GFA assumes ownership of their accounts' success.
DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Create, maintain, and update shipments in Navisphere, ensuring accurate dataFull understanding of pricing. Provides quotes based on needs of customer and networkProvides track and trace service to customers and generates shipment documentsEnsure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc

Facilitate Relationships:
Builds great relationships with customers, responding timely and following up on issue resolutionCommunicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside VendorsPromote a positive working relationship for all team membersParticipate, as needed, in new customer implementations and business meetings

Other Activities:
Ensure customer SOPs are maintained and adhered toWork according to CHR, local and global laws, regulations and proceduresOther duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required:
High school diploma or GEDMinimum 1-3 years of Global Forwarding experienceProficiency in Microsoft Office Suite of programs
Site Specific:
Fluent in Spanish and English (written and verbal) Preferred:

Site Specific:
Associate's or bachelor's degree in related field
Site Specific:
Knowledge or coursework in Supply Chain, Logistics, or International Business
Site Specific:
Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)Excellent communication, prioritization, and multi-tasking skillsExcellent customer service skills and follow up to be utilized with customers and the networkProven track record of dealing with customers and being client focusedCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven office environment
Site Specific:
Ability to influence the lifecycle shipping process
Site Specific:
Fluent in the local language
Site Specific:

Ability to speak multiple European languagesValues a diverse and inclusive work environment Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position.

It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.

We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

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