Customer Experience Specialist

1 semana atrás

São Paulo, São Paulo, Brasil Align Technology, Inc. Tempo inteiro
Join a team that is changing millions of lives. Transforming smiles. Transforming lives. Transforming an industry.

AtAlign Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever is next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our teams are constantly pushing the boundaries of what is possible. Ready to join us? About this opportunity We are passionate about transforming smiles and changing lives.

Customer Experience Team is responsible for supporting the creation of an exceptional journey for our customers, based on data analysis, voice of the customer and working closely with internal areas, making every interaction easy, enjoyable and effective.

We put customer first. Always.

As a Customer Experience Specialist , you will help create and implement a superior customer experience (CX) that is based on an in-depth analysis of all data available, engaging internal stakeholders to boost customer centric mindset across the company.

In this position, you will...

Be the custodian of customer experience strategy and the voice of the customer;Create business insights by analyzing customer experience data and KPI ́s;Analyze the company's performance through customer experience indicators and establish correlations between data from different sources;Analyze customer insights through data, identifying root causes, and proposing improvement solutions;Develop and govern backlog of process improvements from customer feedback;Promote improvements in processes, projects and cross-area engagement based on data and that impact the customer experience;Maintain data governance, improvements and cross-area projects, ensuring and monitoring execution with an end-to-end approach;Involve and influence areas to understand and use customer insights.

Support the development and execution of customer experience training for different audiences within the company, disseminating the customer-centric culture;Run recognition programs related to customer experience;Perform benchmarking, share best practices and support implementations across AE Region;Provide and structure consistent reports for different audiences;Develop executive presentations and present them to different audiences;Participate in executive meetings and new cross-area projects, providing input on the impact on the customer experience.

Para esta posição, você precisa...

Bachelor degree; Postgraduate degree is a differential.4- 6 years or more of experience working in Customer Experience;Be Customer focused and results oriented;Be able to work with different regions;Data-driven and being able to analyze it;Interpersonal relationship and analytical skills are mandatory;Advanced knowledge of Excel and PowerPoint;Oral and written communication skills are mandatory;Advanced English is mandatory; Spanish is a plus.

Sound like a good fit? Great Click the Apply link below to let us know you are interested. Not the right fit? Do not worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.

About Align Invisalign clear aligners, iTero intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Ao ingressar na Align, você fará parte de uma empresa global de rápido crescimento em um dos setores mais dinâmicos.

Ótimas pessoas, tecnologias inovadoras e trabalho significativo - essas são apenas algumas das coisas que os funcionários dizem que tornam a Align Technology um ótimo lugar para trabalhar.

Nós respeitamos sua privacidade. Reveja as nossasPolíticas de Privacidade do Candidato para obter informações adicionais.

Declaração de Diversidade Global:

Na Align, acreditamos no poder de um sorriso e sabemos que cada sorriso é tão único quanto nossos funcionários.

À medida que crescemos, continuaremos a construir uma força de trabalho com origens culturais e experiências de vida diversas e a promover uma cultura de mente aberta e compaixão para todos os nossos funcionários.

Vivemos os valores de nossa empresa promovendo pessoas e comunidades saudáveis. Tudo com a intenção de mudar milhões de vidas, um sorriso único de cada vez.

Declaração de igualdade de oportunidades:

É nossa política proporcionar oportunidades iguais de emprego em todas as nossas oportunidades, independentemente de raça, cor, religião, sexo, origem nacional, ascendência, estado civil, estatuto de veterano protegido, idade, indivíduos com deficiência, orientação sexual ou identidade de gênero ou expressão ou qualquer outra categoria legalmente protegida.

Os candidatos a cargos na Align devem estar legalmente autorizados a trabalhar no país ao qual estão se candidatando e a verificação da elegibilidade para o emprego será exigida como condição de contratação.

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