Empregos atuais relacionados a Director of Customer Service - São Paulo, São Paulo - Brightmeds

  • Customer Service Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro

    At PayRetailers, we are committed to delivering cutting-edge solutions that empower businesses to thrive in Latin America. Our collaborative and inclusive work environment fosters creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of...

  • Customer Operations Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil S Immobilien Gmbh Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Operations Director to lead our in-life Customer Operations functions. As a key member of our team, you will be responsible for providing excellent customer service, brand alignment, and compliance with all relevant regulatory and legal frameworks.Key ResponsibilitiesLead the in-life...

  • Customer Operations Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil S Immobilien Gmbh Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Customer Operations Director to join our team at S Immobilien GmbH. As a key member of our organization, you will be responsible for leading our customer operations functions to provide exceptional customer service, brand alignment, and compliance with relevant regulatory and legal frameworks.Key...

  • Customer Success Director

    1 semana atrás

    São Paulo, São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our Enterprise CSM team and drive engagement of our Enterprise customers with Wellhub. As a key member of our leadership team, you will be responsible for defining and implementing the Customer Success strategy, leading and developing the CSM team, and collaborating with...

  • Commercial Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Impact Talent Tempo inteiro

    Job DescriptionJob Title: Commercial DirectorJob Summary:We are seeking an experienced Commercial Director to lead our Sales, Marketing, and Customer Service functions in Brazil. As a key member of our team, you will be responsible for driving business growth, revenue expansion, and customer satisfaction.Key Responsibilities:Business Growth: Develop and...

  • Director of Sales Operations

    3 semanas atrás

    São Paulo, São Paulo, Brasil TTEC Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Director of Sales Operations to join our team at TTEC. As a key member of our leadership team, you will be responsible for managing client relationships, leading a team of sales professionals, and driving business growth.Key ResponsibilitiesClient Relationship Management: Develop and maintain...

  • Director of Sales Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil Contratação Acelerada Tempo inteiro

    About the Role:The Head of Sales Operations is a key member of the management team at Contratação Acelerada, reporting directly to the Director of Operations. This senior leadership position is responsible for overseeing the Sales and Client Operations unit in Brazil, ensuring seamless internal and outsourced processes.Key Responsibilities:Develop and...

  • Director of Sales Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil TeleTech Holdings, Inc. Tempo inteiro

    {"h1": "Sales Operations Director Job Description", "p": "At TTEC, we're passionate about delivering exceptional customer experiences. As a Sales Operations Director, you'll play a critical role in driving business growth and customer satisfaction.**Key Responsibilities:*** Manage client relationships and communications to ensure alignment on goals and...

  • Commercial Director

    Há 7 dias

    São Paulo, São Paulo, Brasil Impact Talent Tempo inteiro

    Head of Commercial OpportunityWe are seeking an experienced Commercial Director to lead our Sales, Marketing, and Customer Services functions in Brazil.Key Responsibilities:Drive Market Share and Revenue GrowthManage Sales and Customer Service TeamsDevelop Business and Support Sales TeamImplement Standard Operating ProceduresPrepare Monthly Marketing Report...

  • Customer Success Director

    1 semana atrás

    São Paulo, São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe're seeking a seasoned Customer Success Director to lead our Enterprise CSM team and drive engagement with our Wellhub platform. As a key member of our leadership team, you'll be responsible for developing and implementing a customer success strategy that increases adoption and retention.Key ResponsibilitiesDefine and execute a customer...

  • Customer Success Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

    About the RoleWe are seeking a highly experienced and strategic Customer Success Director to lead our Enterprise Customer Success team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives engagement, adoption, and retention of our Enterprise customers.Key ResponsibilitiesDevelop...

  • Customer Success Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

    About the RoleWe are seeking a highly experienced and skilled Customer Success Director to join our team at Wellhub. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive Customer Success strategy that drives engagement and retention of our Enterprise customers.Key ResponsibilitiesDevelop and execute...

  • Customer Success Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

    About the RoleWe are seeking a highly experienced and skilled Customer Success Director to join our team at Wellhub. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive Customer Success strategy that drives engagement and retention of our Enterprise customers.Key ResponsibilitiesDefine and implement...

  • Director of Education

    1 semana atrás

    São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    About Pacifica ContinentalPacifica Continental is a leading player in the Brazilian education sector, dedicated to providing innovative educational solutions and services. Our organization operates in various segments of the education market, offering a range of services from basic education to higher education and professional development.Job Title:...

  • Director of Product Management

    3 semanas atrás

    São Paulo, São Paulo, Brasil Loadsmart Inc Tempo inteiro

    Job DescriptionCompany: Loadsmart IncJob Title: Director of Product ManagementLocation: RemoteAbout the Role:We are seeking a highly experienced and skilled Director of Product Management to lead our product teams towards the next evolution of B2B digital solutions. As a key member of our product leadership team, you will be responsible for owning the...

  • Commercial Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Impact Talent Tempo inteiro

    Job Summary:We are seeking an experienced Commercial Director to lead our Sales, Marketing, and Customer Service functions in Brazil. As a key member of our team, you will be responsible for driving business growth and revenue expansion.Key Responsibilities:Business Development: Identify and pursue new business opportunities to drive revenue growth and...

  • Services Engineering Director

    2 semanas atrás

    São Paulo, São Paulo, Brasil Alstom Tempo inteiro

    About the RoleAlstom is seeking a highly skilled and experienced Services Engineering Director to lead our team in delivering innovative and cost-effective services to our customers. As a key member of our organization, you will be responsible for creating the engineering strategy, producing technical development plans, and monitoring progress of engineering...

  • Director of Latin American Partner Management

    Há 7 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    {"h3": "Director of Latin American Partner Management, AWS Partner Organization", "p": "As the Director of Latin America (\"LatAm\") Partner Management, you will lead and inspire a high-performing team driving AWS\'s partner strategy and execution across 39 countries in the Latin America region. You will be the single-threaded owner and visionary for the AWS...

  • Director of Operations

    1 semana atrás

    São Paulo, São Paulo, Brasil TTEC Tempo inteiro

    About the RoleWe're seeking a seasoned leader to join our team as a Director of Operations at TTEC. As a key member of our sales operations team, you'll be responsible for managing client relationships, driving business growth, and leading a high-performing team.Key ResponsibilitiesDevelop and execute strategies to drive sales growth and improve client...

  • Director of Systems Engineering

    Há 4 dias

    São Paulo, São Paulo, Brasil Clever Devices Tempo inteiro

    Job Title: Director of Systems EngineeringClever Devices is seeking a highly skilled and experienced Director of Systems Engineering to lead our team of systems engineers in the design, development, and deployment of intelligent transportation systems (ITS) solutions.Key Responsibilities:Manage a team of systems engineers to ensure timely and successful...

Director of Customer Service

3 meses atrás

São Paulo, São Paulo, Brasil Brightmeds Tempo inteiro

Job Title: Dir of Customer Service

Location: Remote

Company: BrightMeds

About Us:

BrightMeds is a dynamic and fast-growing startup dedicated to revolutionizing the pharmaceutical industry through exceptional customer service and innovative solutions. We are looking for a passionate and driven individual to join our team as the Vice President of Customer Service. If you are a go-getter who thrives in a startup environment and is ready to jump in and make an impact, we want to hear from you.

Key Responsibilities:

Operational Management:

  • Oversee the entire customer service operation, ensuring a customer-friendly process that empowers agents with the necessary tools and resources.
  • Maintain and improve the performance of both the customer-facing elements and internal operations.
  • Implement strategies to enhance operational efficiency and customer satisfaction.

Recruiting:

  • Lead the hiring process for all customer service positions, including agents, Team Leads, and support roles.
  • Develop and execute effective recruitment strategies to attract top talent.

Forecasting and Workforce Management (WFM):

  • Manage daily traffic control, including handling daily volume, ticket assignment, and absence management.
  • Forecast future volume and align staffing levels to meet demand.

Performance Management:

  • Monitor and ensure agents meet individual KPIs, focusing on productivity and customer satisfaction (CSAT).
  • Control and improve overall operational performance.

Data Creation and Reporting:

  • Track and analyze data to reflect the operation's performance using Zendesk Explore.
  • Generate reports and insights to drive continuous improvement.

Team Leadership:

  • Make daily decisions and prioritize responsibilities within the team.
  • Manage the individual performance of Team Leads and provide guidance and support.

Point of Escalation:

  • Serve as the ultimate point of escalation for patients and leads with ongoing issues.
  • Directly handle escalated calls and emails to ensure prompt resolution.

Relationship with Pharmacies:

  • Maintain smooth communication with partner pharmacies.
  • Stay updated on cancellations and logistics of orders.

Project Management:

  • Ensure projects are completed on time and within scope.
  • Issue weekly checkpoints and track progress.

Knowledge Management:

  • Design and update internal and external knowledge bases.
  • Ensure all documentation is current and accessible.

Product Ownership:

  • Act as the main stakeholder advocating for BrightMed's Customer Care team regarding internal and external software and tools.
  • Collaborate with product teams to enhance customer service tools.

Zendesk Architecture Design:

  • Update, maintain, and design the configuration of our CRM and communication channels.
  • Ensure the system meets the evolving needs of the customer service team.

Requirements:

  • 5-8 years of proven experience in a senior customer service leadership role, within multiple startup environments.
  • Strong operational management skills with a focus on customer satisfaction and efficiency.
  • Experience in managing a customer service team of 20 FTEs and above.
  • Experience in recruiting, workforce management, and performance management.
  • Proficiency in data tracking and reporting, with experience using Zendesk Explore.
  • Excellent leadership and team management abilities.
  • Ability to handle escalations professionally and effectively.
  • Strong project management skills.
  • Knowledge of CRM systems, particularly Zendesk, and their architecture.
  • Exceptional communication and relationship-building skills.
  • Flexibility to provide around-the-clock coverage and work weekends as needed.

Preferred Qualifications:

  • Experience in the pharmaceutical or healthcare industry.
  • Demonstrated ability to thrive in a fast-paced startup environment.
  • Hands-on approach with a willingness to jump in and handle tickets or customer escalations as necessary.

Why BrightMeds?

  • Be part of an innovative and growing startup.
  • Opportunity to make a significant impact on our customer service operations.
  • Collaborative and supportive work environment.
  • Competitive compensation and benefits package.

BrightMeds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and help shape the future of customer service at BrightMeds