Digital Marketing Director

1 semana atrás


São Paulo, São Paulo, Brasil Sodexo Benefits and Rewards Services Tempo inteiro

Sodexo Benefits & Rewards Services (BRS) is a Global Leader in Employee Benefits and Rewards services present in 32 countries. Our Vision is to "bring to life a personalized employee experience at work and beyond".

We have embarked on a significant digital transformation and growth program and successful deployment of global initiatives and local initiatives, aligned to global vision is key to the accelerate this business transformation.

As part of the Global BRS Digital Marketing team , contribute actively to improve its efficiency and business impact in sharing best practices, success & failures, results, possibly in supporting global tool selection or global methods definition etc.

Your next challenge:

Reporting to the VP, Global Digital marketing, as a Digital Marketing Director(Latam South), you will:

  • Directly and indirectly impact annual revenue via demand generation (delivery of leads for sales teams & ecommerce funnel), conversion, cross sell/upsell, retention and engagement of clients, merchants and consumers within Latam South (Brazil, Chile, Peru, Uruguay).
  • Translate Global Digital Marketing priorities into Latam South context to create Digital Marketing go-to-market and activation plans and, own and manage delivery of plans via a team of yy as well as through external partners and agencies with zzM€ annual budget.

Main Responsabilities include:

  • Contribute to the definition, of Global priorities for Digital Marketing and their continuous adjustment to business context. The defined global priorities should maximize the value created globally and contribute to deliver against business goals for all stakeholders (clients/ merchants/ consumers) along their whole lifecycle (awareness & acquisition, onboarding, retention & expansion).
  • Translate global priorities in a plan that will deliver against new business, retention, engagement, and self-care targets in combining a right balance of always-on/next best action approach and ad-hoc/ provisional and seasonal campaigns.
  • Align with Global Competence Center on plan, and then own its execution (using global tools and applying global methodologies) and be accountable for its business outcomes.
  • Oversee the design and the planning of the yearly operational plan for always-on & automated next best action ("NBA") Digital Marketing activities, orchestrating optimally activities across all digital channels (SEO, Paid media, social media, email, SMS, in-app, mobile push, web/app incl. personalization). Coordinate its execution.
  • Cooperate with local product marketing to build local annual ad-hoc and seasonal campaign plan, advising local Product Marketing teams on possibilities offered through digital channels and their best combined usage. Iterate during the year to ensure plan is regularly adjusted to local context evolutions. Execute annual ad-hoc and seasonal campaign plan.
  • Supervise the operational management of the digital platforms/tools that are used to attract, capture, and convert, grow, retain and recapture clients, merchants & consumers including the "front door website". Upon request from local Product Marketing Teams, respond to crisis/incident management demands.
  • Implement Global Digital Marketing methods, processes, and capabilities/tools in alignment with Global Competence Center priorities.
  • Establish forecasts & targets linked action plans, esp. activities involved in "NBA".
  • Monitor and report progress, performance, overall ROI/ROAS using standard KPI framework and assess results against forecast/ targets. Distill learnings and insights across broader teams.
  • Based on performance & competitive analysis, identify trends and insights, and optimize plans accordingly, liaising with Global Hub and local Product marketing teams.
  • Manage the Digital Marketing team.
  • Manage relationships with local agencies & vendors (if any).
  • Oversee the budgeting process, including monthly forecasting and reporting on spend for all digital marketing activities. (in cooperation with finance team).
  • Contribute to the global digital marketing community in sharing learnings and REX with other multi-country spokes and ensure the right level of ambassadorship of digital marketing and its achievement across the organization.
  • Partner closely with cross-functional teams (sales, product, customer care) to optimize experiences throughout the users' journeys, identify opportunities for revenue growth

Requirements

  • At least 10 years of experience in Digital Marketing in BtoB and ideally BtoC/BtoBtoC environments.
  • 5 years of experience in a people management position
  • Master's degree in business, Marketing or quantitative fields.
  • Full working proficiency in English and Portuguese; Spanish a strong plus
  • Experience working in a matrix global organization and ideally within a hub & spoke model
  • Strong interpersonal and communication skills; ability to influence in transverse situations.
  • Ability to build a culture of authentic collaboration and teamwork across organizational boundaries.
  • Strong data and statistics literacy and very strong analytical skills > Ability to transform data into recommendations.
  • Ability to travel

Location: Sao Paulo, BR



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