Program Manager, Mentor

Há 7 dias

São Paulo, São Paulo, Brasil Amazon Tempo inteiro
We are looking for a talented Program Manager to join our Amazon Mentor team. The Program Manager will be responsible for scaling our Partnership Development strategy through programmatic initiatives.

The role also has a partnership development component, we expect you to manage the relationship with a pipeline of external partners.

You will also be responsible for driving projects to improve the overall partner experience in the Amazon Mentor program.


Lastly, you will be responsible for using feedback from the partners and merchants to identify opportunities to improve Amazon's products, services, processes, systems and tools.

Key job responsibilities

  • Own and develop mechanisms to scale partner onboarding, education and support
  • Interact 1:1 with partners to support and improve their experience in Amazon
  • Own and report to leadership key business metrics related to partner and seller development
  • Work with crossfunctional teams (Account managers, BizDev, PMs, Marketing, Operations, etc.)
  • Enable partners to learn and master Amazon's tools and systems so they can teach and train the merchants to become selfsufficient in managing their catalog, inventory and performance efficiently and to the required standards.
A day in the life
n/a

About the team

The Amazon Mentor Program incentivizes third-party partners (3PPs)- such as integrators, consultants and influencers to refer, launch and grow Sellers on Amazon, allowing us to scale our capabilities to onboard new SPs.

The partners are trained to prospect leads, pitch Sellers, provide launch assistance (e.g., catalog and listing), and post-launch engagement for up to 4 months (e.g., Ads, FBA).

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA- 5+ years of program or project management experience

  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc years of driving process improvements experience
2+ Experience in developing partnerships and managing external partners

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

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