Empregos atuais relacionados a Especialista Customer Experience - São Paulo, São Paulo - Raízen
-
Customer Experience Ambassador
2 semanas atrás
São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiroAbout JATO DynamicsWe are a leading provider of automotive market intelligence, dedicated to delivering innovative solutions to the industry.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving...
-
Customer Experience Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Blueground.Key Responsibilities:Conduct thorough analysis of customer feedback and behavior to identify areas for improvement.Develop and implement data-driven solutions to enhance customer experience.Collaborate with cross-functional teams to design and implement...
-
Customer Experience Associate
1 semana atrás
São Paulo, São Paulo, Brasil Webull Brasil Tempo inteiro{"title": "Customer Experience Role Overview", "content": "Customer Experience Role OverviewAt Webull Brasil, we're seeking a highly motivated intern to join our Customer Experience team in São Paulo. This role will support the Head of Customer Experience and is an excellent opportunity for a top university student who is passionate about creating...
-
Customer Experience Analyst
Há 3 dias
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you will play a critical role in driving business growth by identifying and addressing customer pain points.Key ResponsibilitiesConduct in-depth analysis of customer feedback and data to identify trends and areas for...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe're seeking a skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in helping us deliver exceptional customer experiences across Brazil.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven...
-
Customer Experience Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiroAbout the RoleWe're seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesCustomer Experience Insights Generation: Develop and implement strategies to gather and analyze customer feedback,...
-
Customer Experience Manager
1 semana atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiro{"h1": "Checkout Operations Lead", "p": "At Blueground, we're dedicated to making our guests feel at home wherever they choose to live. Our vision is to provide a seamless and efficient experience for our customers, and we're looking for a skilled Checkout Operations Lead to help us achieve this goal.", "ul": [{"li": "Develop and implement the customer...
-
Customer Experience Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term accommodation solutions for individuals and businesses. Our mission is to deliver exceptional customer experiences and create a sense of community among our guests.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team in São...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleAt Blueground, we're committed to delivering exceptional customer experiences that make our guests feel at home. As a key member of our team, you'll play a vital role in shaping the check-in process to ensure seamless and efficient experiences for our customers.Key ResponsibilitiesDevelop and Implement Customer Journey: Design and execute a...
-
Customer Experience Specialist
Há 3 dias
São Paulo, São Paulo, Brasil Blueground Tempo inteiroCustomer Experience AnalystWe are looking for a skilled professional to join our team at Blueground in São Paulo. As a Customer Experience Analyst, you will be responsible for identifying and solving complex customer issues, ensuring a seamless and satisfying experience for our clients.Key Responsibilities:Conduct thorough analysis of customer feedback and...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundAt Blueground, our mission is to provide exceptional living experiences for our guests. We strive to create a culture of collaboration, inclusiveness, and opportunity for our team members.We believe in empowering our people to choose their preferred way of working, whether that's in one of our offices, remotely, or a hybrid model. Our core...
-
Customer Experience Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiro{"h1": "Customer Experience Analyst", "p": "At Blueground, we're looking for a skilled Customer Experience Analyst to join our team in São Paulo. As a Customer Experience Analyst, you will be responsible for delivering an exceptional customer experience to our clients in Tabas Apartments. Your primary objective is to identify and resolve customer issues,...
-
Customer Experience Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil JATO Tempo inteiroAbout JATO DynamicsJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.Our MissionWe're passionate about our customers and...
-
Customer Experience Strategist
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleWe are seeking an experienced and detail-oriented individual to join our Customer Experience and Business Trends team at Amazon. The ideal candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations.Key ResponsibilitiesOwn and execute end-to-end analyses, including...
-
Customer Experience Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiroAbout JATO DynamicsJATO Dynamics is a leading provider of automotive market intelligence solutions. Our mission is to deliver comprehensive, accurate, and up-to-date databases of vehicle prices, specifications, industry news, incentives information, and sales and registrations data.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to...
-
Customer Experience Analyst
Há 4 dias
São Paulo, São Paulo, Brasil Blueground Tempo inteiroCustomer Experience AnalystWe are seeking a skilled Customer Experience Analyst to join our team in São Paulo. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences to our clients in Tabas Apartments.Key Responsibilities:Track customer orders and evaluate services performed by internal and external...
-
Customer Experience Manager
Há 6 dias
São Paulo, São Paulo, Brasil The Knot Worldwide Tempo inteiroOur mission at The Knot Worldwide is to make a meaningful impact on people's lives. We're a leading family of brands that operates in 16+ countries, and we're committed to delivering exceptional experiences to our clients. As a Customer Care Team Lead, you'll play a critical role in shaping our customer-centric approach and ensuring that our clients receive...
-
Customer Experience Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiroAbout JATO DynamicsJATO Dynamics is a leading provider of automotive market intelligence solutions. Our mission is to deliver comprehensive, accurate, and up-to-date databases of vehicle prices, specifications, industry news, incentives information, and sales and registrations data.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to...
-
Customer Experience Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Webull Brasil Tempo inteiroWebull Brasil is a leading fintech company that empowers investors with cutting-edge tools and resources to trade in U.S. and global markets. Our team in Brazil is focused on expanding our reach and impact in the financial sector, offering unparalleled opportunities for growth and learning.Role Overview:We are seeking a highly motivated professional to join...
-
Customer Experience Strategist
1 semana atrás
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe're seeking a skilled Customer Experience Strategist to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven solutions to enhance...
Especialista Customer Experience
3 meses atrás
Somos uma empresa brasileira, referência global em bioenergia e a 3a maior empresa em faturamento do Brasil. Maior produtora de derivados da cana-de-açúcar, a partir dela produzimos etanol, E2G, biogás, açúcar e bioenergia, nos colocando como a maior produtora de etanol do país e a maior exportadora individual de açúcar de cana no mercado internacional.
Nossa atuação também inclui a produção e distribuição de energia, além da distribuição de combustíveis por meio dos postos Shell – a marca Shell é licenciada pela Raízen no Brasil. Outras grandes marcas fazem parte do nosso ecossistema, como Shell Box, Shell Select, Shell Café, OXXO e Shell Lubrificantes.
SUSTENTABILIDADE, INOVAÇÃO E IMPACTO POSITIVO
Somos assim Unimos ação, inovação e sustentabilidade para gerar impacto positivo. Já economizamos mais de 1 bilhão de litros de água no último ano-safra, investimos em etanol de segunda geração (E2G), que possibilita uma produção 50% maior na mesma área plantada. Também contamos com o Pulse, nosso hub de inovação aberta, local em que incentivamos o protagonismo com espírito colaborativo.
SOMOS PROTAGONISTAS
Cuidamos do nosso time de mais 46 mil pessoas, para que elas possam caminhar juntas com respeito, bem-estar e segurança gerando resultados que impactam positivamente o mundo. Aqui, elas são desafiadas a serem protagonistas de suas carreiras e a já fazemos parte, pelo terceiro ano consecutivo, dos melhores lugares para se trabalhar (GPTW).
RESPEITO NA RAIZ DE TUDO
A diversidade de talentos potencializa o time e impulsiona a criatividade e os resultados. Para isso, promovemos ações de letramento, treinamentos e contamos com os Transformadores , nossos grupos de afinidade que impulsionam nossas iniciativas. Além, disso temos diversas vagas afirmativas que firmam nosso compromisso público com o tema.
/nO QUE VOCÊ PRECISA TER:
- Curso Superior Completo;
- Conhecimento técnico em metodologias de pesquisa com clientes;
- Pacote office avançado;
Sua energia se destaca mais se você tiver estes itens:
- Desejável: MBA/e ou pós-graduação cursando ou completo;
- Desejável: Certificação em CX (Customer Experience);
- Desejável: Conhecimento prático de ferramentas de análise de dados e CRM (Customer Relationship Management).
COMO SERÁ O SEU DIA A DIA:
- Assegurar a excelência na realização das pesquisas com clientes em todas as áreas de negócios, abrangendo desde a decisão da metodologia ideal, aplicação da pesquisa até a apresentação dos resultados e ações decorrentes;
- Monitorar métricas-chave de desempenho, como NPS (Net Promoter Score), CSAT (Customer Satisfaction Score) e taxa de retenção de clientes, e tomar medidas corretivas, conforme necessário;
- A partir do monitoramento de indicadores e dos diferentes feedbacks (resultados de pesquisas, reclamações etc.), identificar oportunidades nos processos que impactam a experiência na jornada dos nossos clientes;
- Liderar reuniões e acompanhar os planos de ação em colaboração com as respectivas áreas, garantindo a contínua evolução do nosso NPS e índice de satisfação.
