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IT Support Specialist

3 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil Varsity Tutors Tempo inteiro

IT Technical Support
at Varsity Tutors

Remote (Brazil)

Description

About Nerdy

Qualifications

  • English fluency
  • A bachelor's degree in computer science, computer engineering or related technical field experience
  • 13 years of relevant experience in a technical and remote customerfocused helpdesk position
  • Indepth knowledge of computer hardware, software, and networks
  • Extensive experience working with different operating systems including Mac OS and Windows
  • Proficient with Google Workspace and Microsoft Office Suite
  • Time management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to prioritize and manage several milestones and projects efficiently
  • Experience in documenting processes and monitoring performance metrics
  • Exceptional interpersonal and communication skills
  • Understanding of the following frameworks would be an asset (ITIL and NIST)
  • Experience with Jira or other ticket management software

Responsibilities

  • Processing internal customer requests via Slack and tickets covering onboarding, offboarding, access requests, troubleshooting, configuration, and others for all employees.
  • Installing and configuring new technology as it relates to employee productivity
- understanding the issue and its cause
- solving the problem
- explaining the problem to the staff member
- translating technical information where appropriate

  • Writing reports on the status of all software in the company
  • Creating easy to follow "howto" documentation
  • Setting up access for new employees and assisting in all accountrelated issues
  • Deprovisioning access for separated employees
  • Addressing privacy related requests related to data deletion
  • Help maintain/draft documentation where needed
  • Collaborate with all members of the Varsity Tutors' team through team meetings, peer to peer guidance and feedback
  • Consulting with management and or other departments as required
  • Participate in oncall rotation for technical emergencies

Varsity Tutors Leadership Principles
Relentless Focus on Customers

  • Comfort with Ambiguity
  • Ownership
  • Simplify
  • Intellectual Curiosity
  • Build Teams
  • Think Big
  • Insist on High Standards
  • Bias for Action
  • Build Trust
  • Go Deep
  • Have Conviction
  • Deliver Results
  • Are Right, a Lot

Benefits

  • Competitive Salary
  • Remote Position
  • Free Learning Membership for you and your household (11 tutoring hours, unlimited use of ondemand services, and access to our online classes)
  • Onceinalifetime opportunity to help transform how the world learns
  • Fun, collaborative, and teamoriented work environment with plenty of training and a feedbackrich culture
  • Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._