![Amazon](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__278.png?itok=HuGE66cH)
Customer Returns Program Manager, Customer Returns Experience
2 semanas atrás
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences.
Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'.
Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition.
Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'.Our groups are organized in the following fronts:
BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce.
is an important and fast-growing business for Amazon.Amazon is seeking a Customer Returns Program Manager who will lead Returns Experience programs in Brazil.
This PM has to be comfortable interfacing with various functional teams, have a passion for data analysis, and process improvement.
A successful candidate will be highly analytical, customer-focused and will have an ability to work independently under time constraints to meet deadlines.
The Program manager will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.
Key job responsibilities- Build and improve recurrent mechanisms to track results of Returns Experience programs;
- Identify opportunities to improve processes based on data;
- Work with stakeholders to guarantee endtoend perspective of customer returns journey;
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Solid program or project management experience. 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
-
Customer Returns Program Manager, Customer Returns
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroBachelor's degree or equivalentAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from...
-
Customer Returns Program Manager, Customer Returns
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroBachelor's degree or equivalentAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from...
-
Customer Returns Program Manager, Customer Returns
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroExperience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Solid program or project management experience.At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our...
-
Customer Returns Program Manager, Customer Returns Experience
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroDelivery Experience CX Program Manager, Customer Fullfilment ExperienceDo you want to be part of Amazon Brazil and contribute to a team that strives to deliver the best delivery experience solutions to delight our customers? Join our team and drive impactful improvements during this journey, leverage data-driven insights, and propose scalable solutions to...
-
Customer Experience Advisor, Returns
2 semanas atrás
São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiroRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Experience Advisor, Returns
2 semanas atrás
São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiroRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Sr. Program Manager, Brazil Customer Experience
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipAt Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world's brightest minds,...
-
Customer Experience Manager/account Manager
2 semanas atrás
São Paulo, São Paulo, Brasil EnterpriseAlumni Tempo inteiroCustomer Experience Manager / Account ManagerREMOTE - BRAZILAbout EnterpriseAlumniEnterpriseAlumni is the market leading provider of Alumni Management SaaS. Our platform helps our clients (LinkedIn, JPMorgan Chase, PWC, Bank of America, Marks & Spencers others) maintain and maximize relationships with their alumni.Through our platform, customers are able to...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil PepsiCo Tempo inteiroOverview:We Are PepsiCoJoin PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Service Representative
2 semanas atrás
São Paulo, São Paulo, Brasil Sportyjob Tempo inteiroTeam for Career Site Customer ServiceIn short As an On Customer Service Representative with a focus on DTC (we call them Happiness Deliverers), your number one job is to ensure On customers are happy Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct webshop customers and...
-
Manager, Cloud Customer Experience
2 semanas atrás
São Paulo, São Paulo, Brasil SAS Tempo inteiroManager, Cloud Customer Experience Job Locations BR-São Paulo Requisition ID Job Category Information Technology Travel Requirements 25% Manager, Cloud Customer Experience Technical Hybrid Nice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence -...
-
Customer Service Representative
2 semanas atrás
São Paulo, São Paulo, Brasil On Tempo inteiroTeam for Career SiteCustomer ServiceIn shortAs an On Customer Service Representative with a focus on DTC (we call them Happiness Deliverers), your number one job is to ensure On customers are happy Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct webshop customers and...
-
Senior Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Oracle Tempo inteiroThe Customer Experience Manager (CXM) position focuses on proactive customer engagement with Oracle Cloud Infrastructure (OCI). The responsibilities require the candidate to own and build relationships with customers and have a solid understanding of the Oracle Cloud solutions to ensure customer's success on various service and product-related offerings....
-
Senior Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Oracle Tempo inteiroThe Customer Experience Manager (CXM) position focuses on proactive customer engagement with Oracle Cloud Infrastructure (OCI).The responsibilities require the candidate to own and build relationships with customers and have a solid understanding of the Oracle Cloud solutions to ensure customer's success on various service and product-related offerings.The...
-
Customer Support Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Curv Innovation Tempo inteiroRequisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills
-
Customer Experience
2 semanas atrás
São Paulo, São Paulo, Brasil Lalamove Tempo inteiroAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...
-
Customer Experience Jr Manager
2 semanas atrás
São Paulo, São Paulo, Brasil PepsiCo Tempo inteiroOverview:We Are PepsiCoJoin PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
-
Customer Experience
2 semanas atrás
São Paulo, São Paulo, Brasil Mozper Tempo inteiroAbout Mozper: Mozper is a debit card and app designed for kids and parents in Latin America. Parents can give their kids an allowance and set spending rules so they don't blow it all on video games. Parents can also assign chores, and track savings goals. In this way, children get a hands-on, real-world financial education appropriate for the digital era. ...
-
Customer Success Manager
Há 3 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil Variance Marketing ® Tempo inteiroCompany Description Variance Marketing helps service entrepreneurs with under 10 employees grow from $0-$100k MRR in 12 months by building an offshore sales team, optimizing lead generation, and automating service delivery. They have a track record of success with testimonials and case studies. Role Description This is a full-time remote role as a Customer...
-
Customer Experience Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Allergan Aesthetics Tempo inteiroCompany DescriptionThe AMI Customer Experience plays a key role in building and maintaining positive customer relationships, which can result in greater loyalty, retention and business growth.The AMI Customer Experience is responsible for leading and coordinating strategies designed to improve the customer experience across all touchpoints with Allergan...