Document Advisor Associate Ii

2 semanas atrás

São Paulo, São Paulo, Brasil Xerox Tempo inteiro

Purpose:

  • * Added to Job Family Service Delivery - CR in scan/refresh process
  • The role holder works as part of the service delivery team that is aligned to one or more customers.

He/she will have focus on the following:

  • Delivery of service that meets SLA and delights the customer (

KPI:
SLA achieved & high customer satisfaction)

  • Supporting the achievement of productivity improvements (

KPI:
Value for customer & enhanced margin)

  • Contributing to service transformation and business growth (

KPI:
Further profitable service revenue)

Scope:

Specific:

  • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer

General:

  • Intermediate level job with some work experience
  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures
Works within established procedures with a moderate degree of supervisionPrimary Responsibilities:

  • To act as primary source of advice for all document production and/or communication needs of the client
  • To understand the clients business goals and communication challenges in order to identify and deliver innovative, value-added solutions
  • To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units
  • Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the clients business requirements
  • Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements
  • Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.
  • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)
  • Meet or exceed agreed SLA measures for the client and Xerox.
  • Maintain client satisfaction / resolve queries / issues
  • Managing stock and budgets to optimum levels where appropriate
  • Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques
  • Maximize financial efficiencies (including tax VAT) for the client and Xerox
  • Collate relevant management information as specified
  • Build and maintain external supplier relationships
  • Able to negotiate on cost and delivery timescales within the context of the project

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