Senior Technical Program Manager

2 semanas atrás


São Paulo, São Paulo, Brasil Twilio Tempo inteiro

See yourself at Twilio
Join the team as our next Technical Program Manager, Professional Services.

Who we are & why we're hiring


Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business.

We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.


About the job


This position is needed to help Twilio's largest and highest impact customers successfully launch production solutions using Twilio's products and APIs.

You will create and drive software launch plans, timelines, and solution designs that help customers efficiently and successfully drive their projects to production.

You anticipate bottlenecks, explore contingencies, and provide effective escalation management.

Even better, you love to analyze data and have built tools to monitor and track launch metrics on a daily, weekly, and quarterly basis.

Ultimately, you will create a great experience for Twilio customers and help Twilio services scale to make even more customers wildly successful

Responsibilities

In this role, you'll:

  • Enable the Twilio Professional Services team to bring deep implementation experience to the top customers in your market, creating marquee implementations and customer relationships that fuel Twilio's growth for years to come.
  • Lead implementations for our top customers on paid professional services engagements.
  • Work with high impact customers and partners, solving technical challenges while fostering confidence in our platform.
  • Create project plans that help customers efficiently and successfully drive their projects to production, and oversee their implementation with a combination of onsite and remote meetings.
  • Serve as an important advocate for customer needs, relaying information back to sales, product, support, and others.
  • Travel when needed to run discovery and project planning sessions with customers.

Qualifications

Required:

  • 7+ years experience in Project Management, able to run a full customer engagement from kickoff to acceptance.
  • Experience working with APIs and cloudbased technologies, familiar with software development methodologies.
  • Experience with architecting for scale, resilience and security, and have successfully launched and managed multiple complex software development projects in your career.
  • Proficiency in English and Portuguese

Desired:

  • Familiar with at least one major contact center solution.
  • Proficiency in Spanish

Location
This role will be remote, and based in the São Paulo, Brazil

Approximately 10% travel is anticipated.

What We Offer


There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

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