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Business Analyst Iii
3 meses atrás
internos;
Prover suporte funcional (Brasil, Chile, Argentina e México) a usuários do cliente nas
rotinas do sistema (ferramenta de suporte ServiceNow para tickets - incident's e
request's) e sistemas de Integração (Compliance, Signature, Magic e FinNet);
Elaborar Especificações Funcionais e Cenários de Testes para implementação de
customizações e/ou melhorias;
Realizar treinamentos e levantamentos funcionais com geração de indicadores;
Responsável pela prestação de serviços de TI e Parceria de Negócios Funcionais
relacionados e projetos específicos atribuídos sob sua responsabilidade;
Garantir que os Aplicativos / Sistemas suportados funcionem com eficiência e eficácia
para atender aos requisitos de negócios definindo, concordando e entregando os
Acordos de Nível de Serviço;
Parceria de Sistemas de Negócio de TI - Construir e manter relações de negócio de TI
com todas as divisões da empresa.
