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Cx Manager

3 meses atrás

São Paulo, São Paulo, Brasil CLO Virtual Fashion Tempo inteiro
We are looking for a visionary to join our team in Sao Paulo, Brazil. We are a small, tight knit team and the environment will be close to that of a start-up.

We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D.


Join the Global Online team as a new CX manager for Latin America The CX Chapter is responsible for CLO Online subscription business and operations.

They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The units are located in Korea, USA, China, India, and Germany.

Responsibilities:

  • Daily Operational work to serve CLO Online user community managing inquiries, support and the website.
  • Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
  • Work with other teams to execute project workstreams as part of the wider company business.
  • To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
  • Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Brand Communication squad.
  • Communicate actively and work in tandem with the CX Chapter to have aligned goals and strategy.

Requirements:

  • 3+ years of work experience in business development, operations, customer service, or user research in the tech industry.
  • Agile work ethic; comfortable with trials and errors.
  • Critical thinking and creative strategizing.
  • Open to working with colleagues from different places, time zones, backgrounds and cultures.
  • Strong project planning and management skills.
  • Strong written and verbal communications skills in English and Portuguese.

Plus if you have:

  • Academic studies in Statistics, Business Administrations, Information Technology, Fashion Design related majors is a plus.
  • Knowledge and experience in 2D/3D CAD, B2C SaaS business is a plus.
  • Written and verbal communications skills in Spanish is a plus.

Benefits:

  • Supplemental Health Insurance
  • Vacation Time
  • Holidays


Please note that if you do not submit your CV and cover letter in English we will not be proceeding with you.