Empregos atuais relacionados a Microfocus Admin - Blumenau, Santa Catarina - Mout'S Soluções em TI

Descrição da vaga

We deliver customized solutions that help our clients, in a agile and effective way, promoting digital transformation of your business.

We believe that technology is an agent of innovation, in order to improve people's lives in a descomplicated way.
Come be part of Mouts and help improve the lives of thousands of people

We are looking for a IT Operations Support: - Microfocus/Cobol/CICS/JCL/DB2/MQSeries/Oracle

Who wil be responsible for:

• Identify and solve incidents;
• Achieve a high level of customer's satisfaction;
• Monitor ABI NAZ (North America Zone) ticketing system for in scope services to resolution or closure;
• Create and/or update tickets in ABI NAZ (North America Zone) ticket system of record;
• Provide preventative action plans if metrics do not meet the Excellence Program (EP) Targets, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), operational Excellence Measures;
• Maintain system documentation and follow Sarbanes Oxley (SOX);
• Ongoing technical support with the ability to respond and resolve issues appropriate to the SLA.
• Escalate issues as appropriate and conduct the appropriate action plans;
• Provide technical specifications for large defects or small enhancements;
• Track and report on requested enhancements; Create root cause analysis;
• Identify recurring incidents and trigger Problem management process;
• Proactively identify trends in Service provided, implement improvements, and provide feedback on improvements.

FOR THIS ROLE YOU NEED:

• Experience working with Programming Languages (Cobol, CICS, JCL);
• Experience working with Microfocus, MQ Series; Experience in troubleshooting Oracle queries;
• ITIL Framework; Working knowledge of Windows & Microsoft Office;
• Excel proficiency required in preparing and analyzing complex data sets for problem solving purposes;
• Communicating effectively by conveying information and ideas in English, in a clear, meaningful, and timely manner, providing information to ensure understanding;
• Solicit inputs and provide open candid conversations;
• Developing collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others' efforts;
• Experience in working in large IT projects and rolling out IT infrastructures across various technologies;
• Selfmotivated professional that creates best practices and communicates with different areas of a product;
• Excellent analytical problemsolving skills;
• Excellent communication skills;
• Team player;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the result;
• Continuous service improvement mindset;
• Strong written and verbal English skills;
• Strong analytical, logic and quantitative ability;
• Desire to solve business problems in any domain through analytical/datadriven solution;
• Ability to generate business insights from statistical model outputs;
• Microsoft Office skills (Excel, PowerPoint, Word); Education: Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering or a related field, or equivalent experience.

---