Cs Operations Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Hub Talent Tempo inteiro
The CS Operations Specialist is responsible for ensuring the smooth operation of our page andfocuses on the creation and maintenance of a comprehensive page and the preparation ofpost-incident reporting.
Responsibilities
  • Monitor and maintain the status page with real time information;
  • Gather detailed incident information and their timelines for status updates;
  • Develop reports and conduct root cause analysis and recommendations for preventivemeasures;
  • Analyze incident trends and patterns to pinpoint opportunities for enhancement inincident management procedures;
  • Manage and update help center content;
  • Collaborate with teams to compile data and insights, implement process improvementsand preventive measures.

Requirements:

  • Minimum 2 year experience in CS role;
  • Solid understanding of CS Operations;
  • Excellent knowledge of MS Office / G Suite;
  • Excellent communication skills;
  • Proactive with a strong work ethic and eagerness to 'go the extra mile';
  • Resourcefulness and creative thinking;
  • Proven ability to work as part of a team, adding positive attitude and business focus;
  • Experience in incident management will be considered an asset;
  • Willing to work on night shift; **Excellent level of English;


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