Analyst Application Support

1 semana atrás


São Paulo, São Paulo, Brasil Aggreko, LLC Tempo inteiro
The role

What you'll do

  • Assess business impact, criticality and work to priorities as defined in the ATS Service Level Agreement and agreed by the business
  • Regardless of location, each member of the team provides local 'in time' response to high/critical issues. Resolution of issues from outside local business unit and time zone will also be expected as required
  • Investigate and verify issues producing documented steps for recreation. This is used to understand the issue and provide test scripts for any workaround or rootcause solution testing
  • Utilise appropriate environments for the recreation of issues, development and testing of workarounds
  • Utilise ATS emergency oncall procedure in line with ATS policy
  • Utilise vendor oncall procedure in line with underpinning contract
  • Test software fixes and other solutions designed to address root cause as required
  • Engage and influence stakeholders to ensure services remain aligned and relevant to business priorities
  • Provide Incident Management. Progress colleague requests in accordance to Service Levels using ITIL best practice
  • Offer Problem Management. Root cause analysis of recurring incidents, providing communication, documentation and training to the service stakeholders
  • Conduct Change Management. Assess the impact of the change ensuring system stability and audit compliance
  • Ensure alignment where applicable with Business Analyst standard practices to support solution enhancements/delivery
  • Ability to understand new concepts and liaise with other teams in ATS
What you'll bring to the role

  • Appropriate experience within a commercial dynamic IT environment
  • Demonstrate excellent problem solving and analytical skills
  • Infor M3 or similar ERP experience
  • Knowledge of Transact SQL
  • Knowledge of Salesforce Field Service Lightning desirable but not essential
  • Experience of using Mobile Solutions desirable but not essential
  • Experience of working with Integrated solutions utilising Microsoft Azure desirable but not essential
  • Extensive performance monitoring capabilities, troubleshooting and resolution of problem
  • Experience of delivery of change utilising a variety of methodologies including Agile
  • Demonstrate Lean IT principles coupled with proven experience in driving continuous improvement initiatives
  • Strong communication skills in English, Portuguese and Spanish are essential
  • Selfmotivator who is comfortable working within a team and on an individual basis when required under mínimal supervision
  • Strong prioritisation and organisational skills
  • Strong delivery capability
- able to get things done, demonstrate ownership/ accountability and perform under pressure

  • Able to analyse and use data to drive decision making
  • Experience working in a fast moving / challenging environment
  • Excellent problem solving and analytical skills
  • Ability to drive through change and see projects to completion with successful handover to Team members
  • Customer focused
  • Capable of working to tight deadlines
  • Proven ability to resolve technical problems
  • Open to receiving and giving honest feedback

Requirements:

  • Degree qualification
  • Advanced English
  • Live in Jaguariúna (must work three days a week in the office)
  • ITIL certified desirable
LI-Hybrid

LI-DN1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences.

We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.
  • Application Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Omp Belgium Tempo inteiro

    As an Application Support Analyst, yousolve customer ticketsthat come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.You are responsible for:Making your customers' day byproviding solutionsfor the challenging problems they experience. Taking ownership...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • São Paulo, São Paulo, Brasil SkySys Tempo inteiro

    Role: IT Tech Application Support Analyst / Production Support Analyst Position Type: Full-Time Contract (40hrs/week) Contract Duration: Work Time zone: US PST Work Schedule: 8 hours/day (Mon-Fri) Location: 100% remote (resource can work from anywhere in LATAM region) Responsibilities : Field support inquiries and conduct initial analysis...

  • Application Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Application Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Application Support Analyst

    2 semanas atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Application Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Tata Consultancy Services (TCS) is a global leader in IT services, consulting and business solutions with a large network of innovation and delivery centers.Our mission is to help clients achieve their business goals by providing innovative and first-class consulting and make it a joy for all stakeholders to work with us.We have been recognized as a Top...

  • Application Support Analyst

    1 semana atrás


    Campinas, São Paulo, Estado de São Paulo, Brasil Sinqia Tempo inteiro

    A Sinqia nasceu para simplificar os processos e transformar negócios através de soluções confiáveis e eficazes, em parceria com a Sinqia, uma provedora da experiência mais desejada em tecnologia para o mercado financeiro no Brasil está em busca de um(a)Application Support (Bilíngue)para compor nosso time e nos ajudar a fazer o mercado financeiro...

  • Application Support Analyst

    1 semana atrás


    Campinas, São Paulo, Estado de São Paulo, Brasil Revelo Network Tempo inteiro

    A Sinqia nasceu para simplificar os processos e transformar negócios através de soluções confiáveis e eficazes, em parceria com a Sinqia, uma provedora da experiência mais desejada em tecnologia para o mercado financeiro no Brasil está em busca de um(a) Application Support (Bilíngue) para compor nosso time e nos ajudar a fazer o mercado financeiro...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil First Line Software Tempo inteiro

    Work onsite in one of our offices. First Line Software is an international team of over 400 professionals around the world and we are looking for an Application Security Analyst to join us on an international project within the telecommunication industry. This project aims to protect the safety of users through application security analysis and through the...

  • Application Security Analyst

    3 semanas atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil First Line Software Tempo inteiro

    Work onsite in one of our offices. First Line Software is an international team of over 400 professionals around the world and we are looking for an Application Security Analyst to join us on an international project within the telecommunication industry. This project aims to protect the safety of users through application security analysis and through the...

  • Application Support Analyst

    3 semanas atrás


    Campinas, São Paulo, Estado de São Paulo, Brasil Sinqia Tempo inteiro

    A Sinqia nasceu para simplificar os processos e transformar negócios através de soluções confiáveis e eficazes, em parceria com a Sinqia, uma provedora da experiência mais desejada em tecnologia para o mercado financeiro no Brasil está em busca de um(a) Application Support (Bilíngue) para compor nosso time e nos ajudar a fazer o mercado financeiro...


  • São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: Technical Support – Application Migration – Cloud - ApigeeWhat you'll do The Application...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil BNP Paribas Tempo inteiro

    Activities Level 1 and 2 production support (and incident management) to End-Users Application, either internal developed and external vendor applications. Support to End-Users Applications in Staging Environments; Act in conjunction with Infrastructure and Service-Desk to keep the Production environment safe and stable; Business relationship with internal...

  • Technical Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Support AnalystOracle is searching for individuals to join as Technical Support Analysts and become experts in NetSuite products. You will be responsible for addressing client inquiries and issues related to Oracle's NetSuite Accounting and ERP solutions. The Technical Support Analyst Program is designed to prepare entry-level candidates for a...

  • Technical Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Support AnalystOracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle's NetSuite Accounting and ERP products.Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle.As a member of the...


  • São Paulo, São Paulo, Brasil Cubic Telecom Limited Tempo inteiro

    The Company Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That's us, is it you? At Cubic you will find an environment filled with...

  • Analyst, Partner Support

    1 semana atrás


    São Paulo, São Paulo, Brasil Luminate Tempo inteiro

    ROLEThe Analyst, Partner Support is a critical hire for our Partner Support function. The Analyst will work closely with the global Partner Support team in an operational role to implement and support initiatives to help our grantee partners become more impactful. This role will support our team's administrative and project management capabilities....


  • São Paulo, São Paulo, Estado de São Paulo, Brasil BNP Paribas Tempo inteiro

    ActivitiesLevel 1 and 2 production support (and incident management) to End-Users Application, either internal developed and external vendor applications.Support to End-Users Applications in Staging Environments;Act in conjunction with Infrastructure and Service-Desk to keep the Production environment safe and stable;Business relationship with internal...

  • Sr Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Support Analyst (SuccessFactors LMS) Act as primary business systems support for the Accounting, financial and Tax system (including planning, development/testing and overall system maintenance) and other financial systems as necessaryGood knowledge of Finance, Accounting processes and domainExcellent communication skillsExperience or with.Net/ JavaMeet...