Technical Support Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Awin Tempo inteiro

Purpose of Position The Technical Support Executive, internally the Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.

This is a fast-paced role where you will be liaising with both the client's marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications.

Excellent communication skills and a keen eye for details are essential to become a successful candidate.
Key Tasks Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes...
Acting as the 'middle-man' when providing technical guidance to clients and their developersDebugging the client tracking tag implementations for errors and provide feedback on possible solutionsContributing to the monthly Integration Team targets, which are incentivised on over-performanceReview fellow team members' work for the purpose of technical sign-offIdentifying technical issues/bugs with the platform and escalating as appropriateAdministration of a knowledge base used internally and externallyProvide high level training to internal colleaguesTesting of new developments and features

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.

As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.

Skills & Expertise Fluent English, Portuguese and Spanish language skills (B2+)

Possess strong communication (both verbal and written), and customer service skills, and exchange information with others clearly and conciselyAbility to understand web languages such as basic HTML, SQL, ActionScript and JavaScriptStrives to continually improve productivity and quality of work producedSelf-motivated and a self-starterUnderstands the importance of processes and procedures and the application of theseAbility to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliersAbility to work in a fast-paced and dynamic environmentAbility to work harmoniously and effectively as part of a work teamKnowledge on writing MySQL queries is highly desirableExperience of working in a customer service roleOur Offer Flexi-Week and Work-Life Balance:

We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.

We also offer a variety of different paid special leaves.

Flexi-Office:

Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours.

Weoffer the flexibility to work wherever you wantwithin our Awin locations.

Health & Well Being:
With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being

Development:

We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.

You can also improve your English skills by participating in our local language course.

Remote Working:
You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.

Appreciation:

Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciationforcolleagues who have gonethe extra mileto supportyou.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core.

Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem.

We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

#LI-DR1

#J-18808-Ljbffr

  • Technical Support Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Support AnalystOracle is searching for individuals to join as Technical Support Analysts and become experts in NetSuite products. You will be responsible for addressing client inquiries and issues related to Oracle's NetSuite Accounting and ERP solutions. The Technical Support Analyst Program is designed to prepare entry-level candidates for a...

  • Technical Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Oracle Tempo inteiro

    Technical Support AnalystOracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle's NetSuite Accounting and ERP products.Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle.As a member of the...

  • Technical Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Danaher Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Technical Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil awin Tempo inteiro

    Purpose of PositionThe Technical Support Executive, internally the Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.This is a fast-paced role where you will be liaising with both...

  • Technical Support Trainee

    2 semanas atrás

    São Paulo, São Paulo, Brasil ESET DACH Tempo inteiro

    Technical Support Trainee Arbeitsort: Sao Paulo Arbeitszeit: Teilzeit Vertragsdauer: Job posting title Technical Support Trainee Job summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and...

  • Intune - Workplace Technology Technical Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Unilever Tempo inteiro

    Unilever is the global company behind powerhouse brands such as Dove, Surf Excel and Magnum. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever.About the Role & ResponsibilitiesThe Employee Technology team plays a pivotal role in delivering the client technologies that support the mobility and...

  • Technical Support Trainee

    2 semanas atrás

    São Paulo, São Paulo, Brasil Eset Tempo inteiro

    Job summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies).Generate valuable technical content for the channel and perform customer support services.This resource will be essential in the execution of support services in Brazil and in the generation of content for...

  • Technical Support Trainee

    2 semanas atrás

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job summary Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and perform customer support services. This resource will be essential in the execution of support services in Brazil and in the generation of content...

  • Application Support Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Omp Belgium Tempo inteiro

    As an Application Support Analyst, yousolve customer ticketsthat come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.You are responsible for:Making your customers' day byproviding solutionsfor the challenging problems they experience. Taking ownership...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Fujiarte Do Brasil Pororoca Recursos Humanos Tempo inteiro

    Technical Support Engineer Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter &...

  • Technical Support Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Canadian Solar Inverter Tempo inteiro

    KEY RESPONSIBILITIES: Responsible for Technical Support & After Sales Service management for Latin region.Play as the key role work with HQ team to

  • Its Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ball Aerospace Tempo inteiro

    ITS Analyst - (Industrial Applications/Network)Empresa: Ball Corporation Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. When you join Ball you belong to a team of over 22,000 members worldwide. From infinitely recyclable aluminum...

  • Payer Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil Equality Company Tempo inteiro

    We want to meet you! We are Equality, an international and young company, with a high purpose with financial inclusion in Latin America. Join our team as a Technical Support Engineer What are we looking for? Experience in customer service and first and second level tecnical support, knowledge API's (integration libraries), Android / iOS application...

  • Analyst, Partner Support

    2 semanas atrás

    São Paulo, São Paulo, Brasil Luminate Tempo inteiro

    ROLEThe Analyst, Partner Support is a critical hire for our Partner Support function. The Analyst will work closely with the global Partner Support team in an operational role to implement and support initiatives to help our grantee partners become more impactful. This role will support our team's administrative and project management capabilities....

  • Technical Support Officer

    2 semanas atrás

    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, and support the roll-out of new application versions, among other duties. Moreover, technical support officers have contact with customers, as well as create written...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chanceQuem procuramos:Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You will...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Kantar IBOPE Media Tempo inteiro

    Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance! Quem procuramos:Technical Support EngineerAs an Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You...

  • 2Nd Level Technical Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Taboola Tempo inteiro

    Curious about what it's like to work at the world's number 1 discovery platform as a Technical Support Engineer? We're glad you askedWhat is the key purpose of a Technical Support Engineer? As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database...

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Jesica Tempo inteiro

    About:Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles. If you are a candidate either actively looking or just browsing, we highly encourage you to complete the application process as you never know...