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Sr. Principal Strategist, Inspire Value

3 meses atrás

São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Job Description

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Sr. Principal Strategist to join the Inspire Value team which is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We understand industries, our customers' strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.

Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Sr Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. In addition, this role is at the heart of our most strategic accounts – acting as the connective tissue across the account team and the extended go to market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes.

What you get to do:

  • Customer Advisory
    • Engage executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
    • Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers
    • Document and present insights and recommended solutions to meet customer business objectives
    • Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
    • Expertly communicate and advise in 1:1 and 1: many environments
  • Sales & Customer Success Advisory
    • Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.
    • Provide analytical expertise to help assess and prioritize accounts and strategies
    • Provide full lifecycle business outcome and value realization advisory
  • Thought leadership
    • Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)
    • Innovate on current methods and frameworks
    • Collaborate with and enable the ServiceNow teams on a business consulting approach to sales
Qualifications

To be successful, the ideal candidate would have:

  • Relevant experience on:
    • Management consultant/ ex-management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
    • Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
    • MBA from a top tier institution is preferred
  • Highly adept at navigating cross functional business processes and Industry trends (Significant experience in a major industry (FSI, Telco, Manufacturing, Retail, etc.) is preferred
  • Experience developing and growing C-Level relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge
  • Excellent presentation skills including public speaking, meeting facilitation and white boarding
  • High level of executive gravitas with a humble demeanor and ability to lead without authority
  • Exemplary analytical and financial acumen
  • Enjoy working in a highly collaborative, fast-paced and often ambiguous environment is customer centric and sales driven
  • Ability build relationships and rapport with account teams and customers, navigating organizational complexity with ease
  • Willing to travel up to 40-60% of the time, and be based in/near Sao Paulo to be able to visit the office/customers as needed
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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