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Investigations Specialist

3 meses atrás

Belo Horizonte, Minas Gerais, Brasil Binance Tempo inteiro

Responsibilities:

  • Support the Security/Internal Investigations team by handling customer inquiries and complaints as they relate to onchain investigations into illicit activities.
  • Analyze customer account data, onchain and offchain transactions, account characteristics, and other information in order to assess the nature of the activity and follow the flow of funds.
  • Report and investigate fraud/scams/thefts, examine if stolen funds are sent to a Binance account, or if unauthorized transactions took place within Binance accounts.
  • Thoroughly document investigative activities, to include steps taken, information gathered and conclusions drawn.
  • Liaise with other departments to provide or gather information as it relates to investigations and customer accounts.

Requirements:

  • Experience with blockchain analytics, either using tools or manually tracing funds effectively using relevant blockchain explorers.
  • Excellent research and writing skills; able to communicate findings clearly and concisely.
  • Minimum 2 years experience in customer service, preferably in finance or Ecommerce industry.
  • Ability to interpret account data to make well informed judgements.
  • Ability to think critically and consider possibilities when troubleshooting, superb investigation skills.
  • Able to work effectively as a team member and also independently or with mínimal supervision.
  • Strong security awareness.
  • Great attention to detail and solid analytical skills.
  • Professionalism and high moral sense.
  • In addition to English, proficiency in Chinese would be preferred (but not required).
  • Core hours for this position need to be between 15:00 and 02:00 UTC+0 and include coverage for at least one or both Saturday or Sunday.