Connect Specialist

2 semanas atrás

Pindamonhangaba, São Paulo, Brasil Porsche Brasil Tempo inteiro
The Connect Specialist will be responsible for managing the Porsche Connect feature rollout, coordinating stakeholders, and overseeing testing processes. The role also includes supporting operations, such as implementing support concepts, training, and troubleshooting.

Responsibilities and assignments

Tasks

Main Responsibilities

Roll-out

  • Management, planning and market implementation of Porsche Connect feature, incl. creation of legal documentation.
  • Overarching coordination of internal and external (incl. HQ) stakeholders in the market
  • Testing and support of error solving processes.
  • Overarching Porsche Connect coordination with e.g. local Finance department to implement payment/invoicing processes or to align/implement compensation processes.
Product Management

  • Collection, evaluation, documentation and prioritization of customer and local marketrequirements, especially for local trends and competition.
  • Support of measures to activate existing product offering as well as development of a competitor based and market adequate pricing.
  • Definition and implementation support of the market strategy Porsche Connect.
  • Preparation and provision of Porsche Connect information for Management and diverse departments within the subsidiary/HQ.
Marketing

  • Localization and provision of uptodate customer communication and marketing material (online and offline) to sales organization.
  • Planning, preparation and implementation of local marketing campaigns (together with local CPM/Marketing team).
Sales and Planning

  • Continuous activities to achieve Porsche Connect targets (activation and sales).
  • Planning, preparation and implementation of local sales push measures (e.g., incentives).
  • Strategic (PR) and operative (Budget/annual target) planning of Connect services in the market.
  • Creation of regular forecasts on activation and sales performance.
  • Creation of local Connect reports for sales organizations.
  • Adaption/development of training concepts for the sales organization and conduction of Connect trainings (with After Sales + Network Development departments).
Support and operations

  • Local implementation of support concepts in alignment with local After Sales.
  • Adaption/development of training concepts for local CICs and conduction of Connect Trainings.
  • In alignment with local

After Sales:
collection/classification/prioritization and documentation of errors/issues and support on the HQ ticketing process.

  • Support on End2End diagnostics processes and testing.
Requirements and qualifications

Qualifications

Education

  • Bachelor's degree in business administration or communication.
Experience

  • 5+ years working experience in Automotive, Telecommunication or IT industry (premium brands are a plus);
  • Technology/Product expertise as well as knowledge of local legal framework.
  • Knowledge of Sales and After Sales processes in the automotive industry is desirable.

Competencies and skills:

  • Solid analytical capacity and ability to drive implementation.
  • Capable of managing conflicts, showing problemsolving skills.
  • Communication and interpersonal skills to effectively collaborate with crossfunctional and multicultural teams, foster teamwork and achieve shared objectives.
  • Fluency in English language is required.
Additional information

Work environment:
Position is based in Sao Paulo, SP

Process stages

  • Step 2: Fit Cultural 2 Fit Cultural

QUEM SOMOS
STRATEGIC THINK / SMART IMPLEMENTATION

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