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Customer Success Analyst Jr

3 meses atrás

Curitiba, Paraná, Brasil Icon Talent Tempo inteiro

Área de Atuação:

Customer Success
Cidade:Curitiba Presencial
UF:PR
País:Brasil
Sobre a empresa:

Somos uma empresa de tecnologia multinacional com sedes em Madrid, Paris, Estados Unidos e Curitiba, que oferece a máxima qualidade em projetos globais de serviços como Telecom e Infraestrutura Cloud.


A especialidade da Alhambra IT está em oferecer Suporte especializado com monitoramento contínuo 24/7, feito por nossa equipe própria de profissionais certificados de NOC e de Equipe de Campo.

Estamos buscando uma pessoa profissional com experiência em Customer Success (ou Customer Experience) em empresas de tecnologias e/ou telecomunicações.


Será responsável por fornecer suporte aos usuários finais e equipe interna de CS, diagnosticar e solucionar problemas técnicos e garantir a satisfação dos clientes em questões relacionadas ao funcionamento dos serviços da Alhambra It.

O relacionamento com o cliente será tanto remoto, quanto presencial.

Responsabilidades

  • Ser o ponto de contato para os clientes, estabelecendo e mantendo relacionamentos fortes e de confiança;
  • Acompanhar o cliente desde a aquisição até a retenção, orientandoo em cada etapa do processo;
  • Trabalhar em colaboração com diferentes equipes internas, para garantir uma experiência adequada;
  • Manter atualizado o portfólio de clientes na plataforma de CRM;
  • Efetuar atualizações contratuais de clientes, conforme necessidade;
  • Oferecer suporte na implementação inicial do produto ou serviço, trabalhando em estreita colaboração com outras equipes para garantir uma transição suave para os clientes;
  • Conduzir pesquisas de satisfação do cliente, coletar feedbacks e realizar entrevistas para entender as necessidades dos clientes, suas percepções sobre os produtos/serviços e identificar oportunidades de melhoria;
  • Ter conhecimento dos produtos e serviços oferecidos pela empresa, incluindo recursos, benefícios e possíveis complementaridades;

Requisitos e qualificações

  • Experiência comprovada mínima de 1 ano como Customer Success/Relacionamento com a carteira de clientes;
  • Excelentes habilidades de comunicação (oral e escrita) e capacidade de estabelecer relacionamentos de confiança com os clientes;
  • Facilidade de compreensão de produtos/serviços e capacidade de articular valor e benefícios para os clientes.
  • Conhecimento de técnicas de vendas e negociação;
  • Pacote Office.

Perfil

  • Capacidade analítica e senso crítico;
  • Capacidade de trabalhar sob pressão e gerenciar múltiplas tarefas;
  • Ser proativo e ter iniciativa;
  • Orientação para resultados, com a capacidade de atingir metas e conduzir a retenção de clientes;
  • Habilidades de resolução de problemas e capacidade de tomar medidas proativas;
  • Capacidade de colaborar efetivamente com equipes internas e alinhar esforços em direção ao sucesso do cliente;
  • Ter uma visão analítica para flexibilizar o atendimento de acordo com a necessidade e perfil do cliente;
  • Perfil autodidata e com autogestão;
  • Boa capacidade de organização;

Diferencial

  • Experiência na área de Tecnologia da Informação ou Telecomunicações;

Modelo de contratação:
PJ - 100% presencial