Senior Major Incident Manager
1 semana atrás
ADP is hiring a Senior Major Incident Manager
Well, this may be the role for you. Ready to make your mark?
Be a part of a team that keeps the tree healthy and solid against the hazards of the modern world. In this role, you will actively manage the restoration of service for ADP's cloud-based payroll, tax, HR, and benefits solutions to help our customers save time, stay compliant, and control costs.
No two days, or for that matter, no two incidents are the same. You will work alongside a team of passionate, creative incident managers whose primary goal is the timely restoration of services, alleviating any downstream impacts to ADP associates and clients who employ one to millions of employees.
To thrive in this incident management career, you'll use your expertise guiding troubleshooting efforts with a laser focus on restoring services while clearly communicating across a broad audience of technologists and business clients with varying degrees of technical aptitude.
Hybrid work model, office located in Porto Alegre/RS.
WHAT YOU'LL DO:
Here's what you can expect on a typical day in the life of a Major Incident Manager at ADP.
This opportunity is not for team leadership , but to work on activities such as restoring normal service operation, minimizing the impact on business operations, and maintaining quality.
- Fluent English e communication skills: The incident manager should be able to organize and participate in frequent calls.
- Daily Reviews. You'll start each day reviewing open incident calls and their current service status. After that, it will be standard practice for you to step in and relieve a note-taker or an incident commander on an active call.
- Variety of work . There is no typical day. You could be working on an active incident or focusing on an open process improvement project. But when incidents arise, if you are next in the rotation, you may need to switch gears quickly and pick up the call to restore service for ADP associates or external clients.
- When not restoring service, you will hone your skills on reducing the time it takes to restore services. You enjoy sharpening your skills, expanding your knowledge of our current monitoring tools, reviewing past incidents to identify improvements, and sharing those with the appropriate teams.
- You'll always be presented with new products and have to utilize a "figure it out" mentality. When faced with challenges, we'll rely on you to look for a solution.
- Review and maintain the incident and crisis management processes, escalation paths, and communication plans.
- You ask probing questions and can make executive-level decisions to restore services. You have an upbeat, persistent communication style that allows you to flex between technical and non-technical audiences when presenting your ideas during conversations and in presentations.
- Drive continuous improvement of the incident management process by analyzing incident data, identifying patterns, and suggesting enhancements.
Grace Under Pressure: You thrive in a fast-moving, agile environment where your ambitious spirit motivates you to surpass your goals. You manage your time well and can multi-task with the best of them.
A college degree is great but not required. What's more important is having the skills and experience to do the job.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
- Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
- Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
Like what you see? Apply now
*O modelo de trabalho adotado pela ADP é office based/presencial, com a possibilidade de trabalho em home-office por até duas vezes na semana.
"Considerando que as atividades desempenhadas pelos ocupantes deste cargo envolvem acesso a informações altamente confidenciais e sensíveis de clientes da ADP e de seus respectivos empregados, a ADP reserva-se o direito de conduzir checagem de histórico, de tempos em tempos, conforme autoriza o Incidente de Recurso de Revista Repetitivo no 01 do Tribunal Superior do Trabalho, mediante consentimento do candidato/trabalhador"
-
Senior Major Incident Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Brazil Labs Tempo inteiroADP is hiring a Senior Major Incident ManagerWell, this may be the role for you. Ready to make your mark?Be a part of a team that keeps the tree healthy and solid against the hazards of the modern world. In this role, you will actively manage the restoration of service for ADP's cloud-based payroll, tax, HR, and benefits solutions to help our customers save...
-
Major Incident Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiroADP is hiring a Senior Major Incident Manager Well, this may be the role for you. Ready to make your mark? Be a part of a team that keeps the tree healthy and solid against the hazards of the modern world. In this role, you will actively manage the restoration of service for ADP's cloud-based payroll, tax, HR, and benefits solutions to help our customers...
-
Senior Major Incident Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Rio Grande do Sul, Brasil ADP Brazil Labs Tempo inteiroADP is hiring a Senior Major Incident Manager Well, this may be the role for you. Ready to make your mark?Be a part of a team that keeps the tree healthy and solid against the hazards of the modern world. In this role, you will actively manage the restoration of service for ADP's cloud-based payroll, tax, HR, and benefits solutions to help our customers...
-
Senior Major Incident Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiroADP is hiring a Major Incident Manager- _Do you like a fast-paced, collaborative environment where no two days are alike?_- _Are you able to understand and explain technical issues to the masses?_- _Have you ever wanted to visualize the technology tree from above instead of sitting on only one of its branches?_Well, this may be the role for you. Ready to...
-
Senior Servicenow Developer
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiroDAILY ACTIVITIES Setup and Support richtext communication plans for Business and Technical Leadership Support timely (with SLA targets) collection of Root Cause Analysis, Prevention/Fix Activities, Application Impact Analysis Setup leadership and teambased reports and dashboards for Open Tasks Support and Utilize ServiceNow integrations with 3rd party tools...
-
Project Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil Itrecruiter Tempo inteiroPROJECT MANAGER - SAP S/4 HANNA (HÍBRIDO)Portuguese company hires for remote/hybrid workCANDIDATES MUST LIVE IN PORTUGALFLUENT ENGLISH (C1/C2)SEND CV IN ENGLISHDescriptionJob Description: Interact with the project team, review progress, evaluate effort estimations and report to a Program Director from the customer side;- Must have:Experience in ECC...
-
Senior Experimentation Program Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil Hewlett Packard Tempo inteiroSenior Experimentation Program ManagerWe are looking for strong program manager talent to join our Global Experimentation Team at HP. We build and launch AB tests to continuously improve our online user experience across desktop and mobile devices on various eCommerce platforms.As an Experimentation Program Manager at HP, you will support the full lifecycle...
-
Growth Manager Sênior
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil YOURS BANK LTDA Tempo inteiroDESCRIÇÃO DA VAGAO papel do Growth Manager é estar envolvido em todas as frentes que geram crescimento para o negócio.Na Yours, o papel do Growth Manager é cuidar de todas as etapas do Funil de conversão. Aquisição, ativação, retenção, receita e recomendação.Temos uma base sólida de crescimento e crescemos 5x no último ano. Sempre nos guiamos...
-
Senior Product Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiroADP is hiring a Senior Product Owner / Product Manager- _Are you empathetic to client needs, inspired by transformation and impacting the lives of millions of people every day?_- _Are you looking to join a dynamic and inclusive team environment with a culture of collaboration and belonging?_Well, this may be the role for you. Ready to design what's next?ADP...
-
IT Operations Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil DLL Tempo inteiroIT Operations Manager Na posição de IT Operations Manager - Latam, você irá liderar um time que tem como objetivo prover e suportar infraestrutura, suporte e governança de TI, visando garantir a continuidade, estabilidade, conformidade, performance a segurança dos ambientes, serviços e processos. Liderar projetos de evolução de infraestrutura e...
-
Analista de Segurança da Informação Sênior
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil Insight IT Tempo inteiroFornecer apoio técnico para investigações de segurança e hipóteses de correlação, conforme incidentes reportados e boas práticas de segurança da informação;Orientar e colaborar com o time de segurança e com a própria organização;Manter a segurança da informação dos clientes, garantindo que todos os componentes estão funcionando...
-
Senior Manager Data Scientist
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Tempo inteiroADP is hiring a Senior Manager of Data Science. Are you an experienced leader in Data Science ready for your nextlevel adventure? Does the thought of working with one of the most comprehensive employment data sets in the world excite you? Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you a...
-
Analista de Segurança da Informação Sênior
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil Insight IT Tempo inteiroFornecer apoio técnico para investigações de segurança e hipóteses de correlação, conforme incidentes reportados e boas práticas de segurança da informação;Orientar e colaborar com o time de segurança e com a própria organização;Manter a segurança da informação dos clientes, garantindo que todos os componentes estão funcionando...
-
Senior Frontend Developer
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Brazil Labs Tempo inteiroADP division is hiring a Senior Frontend Developer.You will work within a scrum team to bring the designs and ideas to life for new web applications integrated with backend microservices, APIs and other systems.You will start your day on a scrum call to sync up the sprint work and goal with your team. You will spend most of your day designing, developing and...
-
Senior Product Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiroBring out your bestAbout our teamThe Cloud Operations team support SAP's Intelligent Spend and Business Network. As an internal shared services team, our mission is to safely increase developer velocity while reducing cloud costs.The RoleAs a Product Manager, you will shape Cloud Operations product vision and roadmap, while partnering closely with...
-
Senior Frontend Developer
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil ADP Brazil Labs Tempo inteiroADP division is hiring a Senior Frontend Developer. You will work within a scrum team to bring the designs and ideas to life for new web applications integrated with backend microservices, APIs and other systems. You will start your day on a scrum call to sync up the sprint work and goal with your team. You will spend most of your day designing,...
-
Senior Product Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil TownSq Tempo inteiroBuscamos uma pessoa que seja apaixonada por gestão de produtos e que seja motivada a desenvolver entregas impactantes e contribuir para o crescimento do time e do produto. Será necessário entender as dores dos usuários, compreender o nosso modelo de negócio e visão de mercado e traduzir isso para o nosso produto, criando as melhores soluções aos...
-
Senior Developer
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiroWe help the world run betterSAP's Datasphere team is looking for an experienced backend senior software engineer to help us build out a robust knowledge graph management platform. As an established developer, you will be responsible for end-to-end feature development from requirements, design, and development of software components across global deployments...
-
Engineering Manager
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil e-Core Tempo inteiroWe are change-makers:We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.Building bridges towards a better future with more opportunities:To...
-
Senior Frontend Engineer
1 semana atrás
Porto Alegre, Rio Grande do Sul, Brasil Singular Tempo inteiroWho we are?We are a software development company that creates unique high-quality software solutions tailored to the specific needs of each client. Our approach to software development is akin to a boutique experience, where our dedicated team offers unparalleled agility and flexibility, all while comprehending the unique needs and objectives of our...
