Customer Service Representative

2 semanas atrás

Monte Mor, São Paulo, Brasil Tetra Pak Tempo inteiro

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

The Customer Service Representative (CSR) drives all BackOffice activities when it comes to packaging material supply chain.

The position is based in Monte Mor (SP), Brasil.

Tetra Pak does not sponsor Work Visa or support relocation for this position.

Those who belong to diversity minority groups such as women, black, indigenous, disable and others are encouraged to apply.

What you will do

As a Customer Service Representative (CSR) you will:

  • Monitor order fulfilment of packaging material and additional material;
  • Manage all steps of Order Fulfillment Packaging Material Operations: order management, design administration, logistics;
  • Create synergy with internal areas like planning, logistics, additional material, marketing, technical services;
  • Drive WCM (World Class Manufacturing) improvement activities from customer perspective;
  • Focused KPI ́s (customer dashboard);
  • Identify customer demand patterns and build the best fit supply chain solution to fulfil it;
  • Understand Supply Chain activities.
We believe you have
  • Bachelor ́s degree;
  • Related experience in the same/similar role;
  • OFPM Process knowledge is a plus;
  • Strong English communication skills, both written and oral;
  • Strong business understanding and customer service;
  • Strong computer skills (MS Office, SAP R/3, Power BI);
  • Must be detail oriented, with strong organizational skills and able to multitask;
  • WCM methodology knowledge is a plus.

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on June 11th, 2024.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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