Senior IT Assistant

2 semanas atrás

Brasília, Distrito Federal, Brasil IFC Systems Corporation Tempo inteiro

Senior IT Assistant

Job #:

- req23343
Organization:

  • World Bank
    Sector:
  • Information Technology
    Grade:
  • GD
    Term Duration:
  • 2 years 0 months
    Recruitment Type:
  • Local Recruitment
    Location:
  • Brasilia,Brazil
    Required Language(s):
  • Portuguese, English
    Preferred Language(s):
  • Spanish
    Closing Date:
  • 7/10/2023 (MM/DD/YYYY) at 11:59pm UTC
    Description

ITS Vice Presidency Context:


Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology.

In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.


ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes
:business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients;
empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and
resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies.

The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.


The Senior IT Assistant position (GD level) provides technical ongoing support for all staff in Brasilia IBRD Office as well as staff visiting from Heath Quarters, other Bank's institutions and/or other Country Offices.

S/he will manage the full range of information technologies for the office, which include, but not limited to addressing desktop support, conferencing support, remote access, mobile devices and network support, issues concerning the maintenance and implementation of IT standards, knowledge sharing, asset inventory, maintaining local vendor relations and understanding contracts/Service Level Agreements (SLA), as well as providing local office training.


Required languages:
Portuguese, English (speaking/reading/writing). Spanish is desirable.

Duties and Accountabilities

  • Provide technical support to end users of institutional standard software packages such as MS Outlook 2016, Office 365, local network access, Wi-Fi and remote access through VPNs and Citrix RDP client to virtual and real machines.
  • Diagnose and troubleshoot hardware, software, and network issues. Seek technical assistance or escalate issues with the appropriate group as necessary and followup to ensure resolution.
  • Document incident/problem status and resolution in tracking system (ServiceNow). Document solutions to common problems and respond to frequently asked questions.
  • Assist in installation/ deployment of new computer systems including mobile apps, SW images, updates etc.
  • Assist in Business Continuity verify backup systems and implement as necessary backup and restore procedures.
  • Comply and inform about security policies, procedures, and standards.
  • Maintain office inventory of IT related equipment and software licenses, monitoring institutional charges against that inventory.
  • Provide support for network connectivity or related network issues for the user community to include LAN/WAN, IP, telephone, 3G/LTE/5G, mobile devices, video conferencing and wireless environment.
  • Provide support for World Bank group mobile devices and apps
  • Promote information security awareness and Institutional guidelines and policies for information security within the unit.
  • Attend training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards. Monitor local city and national technology trends and developments.
  • Ensure that Bank information and information systems are protected in line with Bank information security policy, procedures, and standards.
  • Provide periodic on demand training to clients, promoting the effective use of technology as per Bank Policies and guidelines
  • Support other team members in the scheduling and management of video conferences, webinars and conferencing events using Webex, Jabber and Cisco codecs and solutions.
  • Perform adhoc

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