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HRss Specialist

3 meses atrás

São Paulo, São Paulo, Brasil opentext Tempo inteiro

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:


Keeping optimization and efficiency top of mind, the HR Shared Services Processing Centre will focus on driving operational excellence through processing moderate to complex employee transactions for our LATAM regions (Mexico and Brazil).


You Are Great At:

Service Excellence

  • As a member of the HR Shared Services Processing Centre, you will be an expert in managing daytoday operations transactions, including coordinating with other operations functions and thirdparty vendors as required
  • Responsible for managing time consuming transactions with niche capabilities, members of the Processing team will support in areas such as onboarding/offboarding, Compensation & Benefits, timekeeping & payroll (where applicable), employment changes, with a focus in one or more of these areas
  • Develop and maintain HR content in selfservice portal and existing documentation in accordance with policy and/or systems changes/updates
  • Leverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mind
  • Responsible for delivering a highquality employee experience, and cultivating a culture of customer service
  • Preparation of monthly reports as defined various inscope support areas
  • Responsible for the creation and maintenance of Knowledgebase documents related to the Processing Centre

Decision Making, Judgement & Autonomy

  • Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectations
  • Any situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory & compliance and reputational impact to OpenText would be escalated to Regional HRSS leader
  • The role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions

Problem Solving

  • Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirements
  • Proactively take part in supporting the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR Partners
  • Participate in the testing, implementation, upgrading and support of new or modified system changes, as directed by Manager

What It Takes:

  • A background or demonstrated interest in HR (understanding of different areas in HR)
  • Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results
  • SAP/SuccessFactors knowledge would be an asset
  • 2 plus years of relevant HR experience.
  • Ability to multitask (handling several different deliverables)
  • Strong interpersonal skills with understanding of the importance of confidentiality
  • Strong verbal and written communication skills with a focus on customer experience and excellent attention to details.
  • Proficiency in Word and Excel
  • Language requirements: Portuguese, English and Spanish