Service Manager: Hybrid Meeting Rooms

2 semanas atrás

São Paulo, São Paulo, Brasil Dow Tempo inteiro
Our purpose

Join a team that's passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.

  • Employing 36,500 individuals
  • Across 109 manufacturing sites
  • In over 31 countries
Our

portfolio of products and solutions

include:

  • Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blowmolding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and highefficiency lubricants.
  • Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
  • Coatings: Whether it's a waterbased coating or solventbased coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.
We make

diversity and inclusion

a priority—because sharing our perspectives and building on each other's ideas will drive innovation. Could you imagine yourself in a place like this?


Dow has an exciting and challenging opportunity for a Service Manager in the Employee Experience Services (EXS) organization for the Hybrid Meeting Room Service This position can be located at one of our IT hubs in in Midland (MI, USA) or Sao Paulo, Brazil.

The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

About You


As the Service Manager, you will align to a service team charged with the end-to-end service lifecycle management of a portfolio of interrelated, client-facing service offerings intended to enhance the overall productivity & collaboration of our global workforce.

Partnering with highly motivated professionals, the Service Manager role provides significant input into the service strategy, guides the execution of technical deliverables, and is accountable for the on-going service & support of the aligned service offering for the targeted user base.

Working under the direction of the Productivity & Collaboration Services Leader, this role is also accountable for managing the work and service costs of the teams and vendors involved in service design, transition, and operations.

This role also assists with communications & human change management and maintaining a high level of client satisfaction for their services.

For design, the Service Manager is responsible for the design of integrated, workable solutions that meet stakeholder requirements and address capability gaps.

For transition, the Service Manager is responsible for the delivery and implementation of new services and service changes.

For operations, the Service Manager is responsible for a high-level of client satisfaction, run-the-business, SLAs, service operations, and operational service improvements.

Responsible for maximizing adoption and value of a service for the intended audience.

Responsibilities / Duties:

  • Lead by example with a clientcentric mentality in all aspects of the service delivery lifecycle and an authentic interest in providing customer with the best possible experience.
  • Manage the service portfolio offered to customers, balancing customer requirements with affordability, corporate and business strategy, industry trends and available technology.
  • Work closely with Service Leader and Senior Service Manager to define service deployment, delivery and implementation strategy for global customers and suppliers or teams needed to support.
  • Assists with workload analysis for team to ensure proper resource alignment for capacity planning as well as with financial management by managing service volumes and unit costs.
  • Actively participate in supplier management with a working knowledge of aligned supplier contracts including services provided and financial aspects.
  • Manage the lifecycle of the services. Define how evolving customer requirements, technology availability and market trends shape the future generations of the services to be offered. Evaluate and develop new services as needed to meet business requirements.
  • Maintains service offering descriptions and material to support adoption and drives adoption with stakeholders and targeted client audiences.
  • Execute projects to implement new services, drive costs out and improve quality of services, or sunset obsolete services.
  • Analyze service gaps. Drive and lead implement continuous improvement efforts using data analysis and methodologies.
  • Collaborate with I/S Purchasing to develop and implement service s

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