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Customer Success

3 meses atrás

Curitiba, Paraná, Brasil Unidades V4 Company Tempo inteiro

Venha se juntar com a gente na Unidade Fagundes & Co


Sobre o ambiente de trabalho, é importante você saber que:

  • Somos guiados por atitudes claras e transparentes em nossa rotina, que nos permitem fazer o máximo para nossos clientes. Trabalhamos de modo colaborativo, o que significa que confiamos nas pessoas que estão do nosso lado.
  • Aqui ninguém é empregado de ninguém. O ambiente é o mais horizontal possível, possibilitando a sua autonomia para tomar as melhores decisões para as atividades pelas quais você é responsável. Não espere pelos outros aquilo que você pode fazer por si mesmo.

Responsabilidades e atribuições

RESPONSABILIDADES E ATRIBUIÇÕES

  • Relacionamento com Clientes: Estabelecer e manter relacionamentos sólidos com os clientes, sendo o ponto de contato principal para todas as suas necessidades.
  • Onboarding de Clientes: Auxiliar os clientes na configuração e implementação bemsucedida de nossos serviços, garantindo uma transição tranquila.
  • Treinamento e Educação: Desenvolver e fornecer treinamentos personalizados para clientes, garantindo que eles aproveitem ao máximo nossos serviços.
  • Análise de Necessidades: Identificar as necessidades dos clientes e trabalhar em estreita colaboração com outras equipes para garantir que essas necessidades sejam atendidas de forma eficaz.
  • Resolução de Problemas: Resolver desafios e problemas dos clientes de maneira proativa e eficaz, buscando soluções que atendam às suas expectativas.
  • Coleta de Feedback: Coletar feedback dos clientes e transmitilo às equipes internas para aprimorar nossos serv

Requisitos e qualificações

REQUISITOS E QUALIFICAÇÕES:

  • Experiência anterior em Customer Success ou função similar.
  • Excelentes habilidades de comunicação e relacionamento interpessoal.
  • Capacidade de entender as necessidades dos clientes e oferecer soluções eficazes.
  • Fortes habilidades de resolução de problemas.
  • Orientação para o cliente e desejo de garantir o sucesso do cliente.

Informações adicionais O que mais oferecemos**:

  • Ambiente vibrante, cheio de pessoas com o propósito de crescer;
  • Foco em metas, não em horários;
  • Gestão meritocrática, através de Objetivos Chave de Resultados (OKRs);
  • Possiblidade de sociedade baseada no desempenho e alinhamento cultural com o negócio.


Na V4 somos guiados por atitudes claras e transparentes que nos permitem fazer o máximo para os nossos clientes, criando soluções que gerem resultados para todos é o nosso propósito.

Trabalhamos de modo colaborativo, o que significa que confiamos nas pessoas que estão do nosso lado.
Aqui ninguém é empregado de ninguém Acreditamos que a V4 precisa ser um meio para que a pessoa consiga atingir seus objetivos profissionais, para isto proporcionamos um ambiente aberto e alinhando com as expectativas de cada um,** para que a pessoa trabalhe com gosto e motivado