Consultant JDE Functional E1
1 semana atrás
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA's defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
TA, SEs
Escalation and issue resolution
Production Specialist
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
Process Knowledge
- Knowledge of assigned process, tools and systems
- Competent
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- Behavioral Competencies
- Domain Knowledge
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Stakeholder Management
- Client (Internal) Centricity
- Effective Communication
No.
Performance Parameter
Measure
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2.
Team Management
Productivity, efficiency, absenteeism
3.
Capability development
Triages completed, Technical Test performance
JDEdwards Finance
#J-18808-Ljbffr
-
Jde Functional Consultant
1 semana atrás
São Paulo, São Paulo, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world.We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents.We are technological partners of the largest companies in the world.We proudly serve more than 1500 customers...
-
Techno Functional Consultant
1 semana atrás
São Paulo, São Paulo, Brasil Wipro Technologies Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Consultant Jde Functional E1
1 semana atrás
São Paulo, São Paulo, Brasil Istituto Marangoni Tempo inteiroRole Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...
-
Jd Edwards Functional Homebuilder Consultant
1 semana atrás
São Paulo, São Paulo, Brasil Allari Tempo inteiroAbout Allari: Allari is a leading provider of technology solutions, specializing in delivering comprehensive IT services to businesses across various industries. We are committed to helping our clients optimize their operations, increase efficiency, and drive business growth through innovative and scalable solutions. Position Overview: We are seeking an...
-
Technical and Functional Jde Consultant
1 semana atrás
São Paulo, São Paulo, Brasil Peloton Group Tempo inteiroReconhecido na Inc. 5000 empresas de crescimento mais rápido nos EUA, Peloton é uma das maiores e mais rápidas empresas de serviços profissionais especializada em Soluções Integradas em Nuvem para Planejamento de Recursos Empresariais, Gerenciamento de Desempenho Empresarial, Gerenciamento da Cadeia de Suprimentos, Gerenciamento de Capital Humano e...
-
Jde Consultant
Há 7 dias
São Paulo, São Paulo, Brasil Globant Tempo inteiroWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for a JDE Consultant to join our team at GlobantYou will get the chance to:Work with professionals who have...
-
Jde Sr Developer
1 semana atrás
São Paulo, São Paulo, Brasil Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world.We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents.We are technological partners of the largest companies in the world.We proudly serve more than 1500 customers...
-
São Paulo, São Paulo, Estado de São Paulo, Brasil Bull City Talent Group Tempo inteiroSAP Vertex Functional Consultant Job Summary BCTG’s direct retail client is searching for an SAP Vertex Functional Consultant to support their current S/4 environment. The ideal candidate will have expertise in SAP systems and Vertex tax solutions, with a strong understanding of U.S. tax processes and regulations. Job Responsibilities Work extensively with...
-
Assistente Financeiro Funcional
1 semana atrás
São Paulo, São Paulo, Brasil Empresa de tecnologia Tempo inteiroEmpresa de tecnologia admite Assistente Financeiro Funcional em São Paulo para atuar em Tempo integral, A combinar. Entender o processo de negócios no World e mapeie o processo no JDE E1. Documentar processos de negócios.Configurar a nova empresa no JDE E1 junto com todas as configurações relacionadas a finanças (inclui padrão + personalizado). Criar...
-
SAP Functional Expert
1 semana atrás
São Paulo, São Paulo, Brasil RED Global Tempo inteiroSAP Functional Expert's - SAP SD/MM/Procurement - LATAM RegionsFor our global client based in the US, RED is currently looking for an SAP Functional Expert in the area of SAP SD, MM and Procurement who will then be responsible to drive migration activities for their S4/Hana deployment project.The consultant is expected to start from July 2024 and for an...
-
Sap Functional Expert
1 semana atrás
São Paulo, São Paulo, Brasil Red Global Tempo inteiroSAP Functional Expert's SAP SD/MM/ProcurementLATAM Regions For our global client based in the US, RED is currently looking for an SAP Functional Expert in the area of SAP SD, MM and Procurement who will then be responsible to drive migration activities for their S4/Hana deployment project. The consultant is expected to start from July 2024 and for an initial...
-
SAP Functional Expert
1 semana atrás
São Paulo, São Paulo, Brasil RED Global Tempo inteiro***SAP Functional Expert's - SAP SD/MM/Procurement - LATAM Regions*** For our global client based in the US, RED is currently looking for an SAP Functional Expert in the area of SAP SD, MM and Procurement who will then be responsible to drive migration activities for their S4/Hana deployment project. The consultant is expected to start from July 2024 and...
-
Desenvolvedor Jde Senior
1 semana atrás
São Paulo, São Paulo, Brasil Wipro Technologies Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Jde Sr. Developer
Há 7 dias
São Paulo, São Paulo, Brasil Wipro Technologies Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Assistente Financeiro Funcional
1 semana atrás
São Paulo, São Paulo, Brasil Empresa de tecnologia Tempo inteiroEmpresa de tecnologia admite Assistente Financeiro Funcional em São PauloPrincipais Responsabilidades:Entender o processo de negócios no World e mapeie o processo no JDE E1. Documentar processos de negócios.Configurar a nova empresa no JDE E1 junto com todas as configurações relacionadas a finanças (inclui padrão + personalizado). Criar e ajudar a...
-
Assistente Financeiro Funcional
Há 7 dias
São Paulo, São Paulo, Brasil Empresa de tecnologia Tempo inteiroEmpresa de tecnologia admite Assistente Financeiro Funcional em Praia Grande. Principais Responsabilidades:Compreender o processo de negócios no World e mapear o processo no JDE E1.Documentar os processos de negócios.Configurar uma nova empresa no JDE E1 junto com todas as configurações relacionadas a finanças (incluindo padrões e...
-
Senior Product Consultant
1 semana atrás
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroWho We AreSenior Product Consultant - WMSWhat you'll doYour mission as a Senior Product Consultant - WMS will be overseeing the development and implementation of new products or services, ensuring they meet the needs and expectations of customers. You will work closely with cross-functional teams, including marketing, sales, and product development, to...
-
Senior Product Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroWho We Are Cognizant (Nasdaq-100: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: Senior Product Consultant – WMS What you'll do Your mission as a Senior Product Consultant -...
-
Senior Product Consultant
1 semana atrás
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroWho We Are Cognizant (Nasdaq-100: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: Senior Product Consultant – WMS What you'll do Your mission as a Senior Product Consultant -...
-
Senior Product Consultant
3 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroWho We Are Cognizant (Nasdaq-100: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: Senior Product Consultant – WMS What you'll do Your mission as a Senior Product Consultant -...